The survey, which captured feedback from more than 11,000 patients, asked participants to evaluate their experience at one of 50 cancer treatment facilities across New South Wales during November 2017. Results were published for 39 facilities where there was a sufficient response rate for reporting at this level.
The San ICC achieved results significantly better than the overall New South Wales result across 25 of the measures assessed, including questions about facility comfort and cleanliness, confidence and trust in the centre’s health professionals, and the adequacy of information provided to patients about their treatment options and possible side effects.
The San ICC offers a comprehensive approach to cancer care for the local community, including medical oncology and radiation oncology services under the one roof. Radiation oncology services are provided by ROC, which is part of Icon Group.