Icon’s ESG approach

The best care possible for our people, patients and planet

Across our services and regions, Icon Group has global reach and impact. As a world-leading integrated healthcare provider, we take seriously our responsibility to deliver our services sustainably across environment, social and governance (ESG).

It’s at the heart of our mission to deliver the best care possible – for our patients, people and planet:

  • Patients

    leading quality cancer care globally, expanding cancer awareness, clinical competency and access and quality care for at risk communities

  • People

    supporting our communities, creating diverse, inclusive and attractive work environments for our teams to deliver the best for our patients

  • Planet

    actively working towards a lower waste and carbon footprint

Patients

leading quality cancer care globally, expanding cancer awareness, clinical competency and access and quality care for at risk communities

People

supporting our communities, creating diverse, inclusive and attractive work environments for our teams to deliver the best for our patients

Planet

actively working towards a lower waste and carbon footprint

Our goals

While we’re at the beginning of our ESG journey, we’ve set ambitious goals to strive for.

For our Patients and People

  • Achieve 50,000 cancer care connections in at risk communities
  • Achieve a patient NPS of 97 points (pts) or higher
  • Global eNPS score of 90pts or higher

For our Planet*

  • Commit to net zero emissions for Scope 1 and 2 emissions
  • Commit to validated SBTi near-term targets for overall carbon emissions reduction
  • Commit to influencing at least 69% of our purchased goods and services suppliers to commit to their own SBTi aligned targets to reduce our Scope 3 emissions

For our Patients and People

  • Achieve 50,000 cancer care connections in at risk communities
  • Achieve a patient NPS of 97 points (pts) or higher
  • Global eNPS score of 90pts or higher

For our Planet*

  • Commit to net zero emissions for Scope 1 and 2 emissions
  • Commit to validated SBTi near-term targets for overall carbon emissions reduction
  • Commit to influencing at least 69% of our purchased goods and services suppliers to commit to their own SBTi aligned targets to reduce our Scope 3 emissions

How we will deliver

In many cases, delivering on our ESG commitments is capturing programs and activities we’re already doing as well as embarking on new projects.

These targets will be achieved by integrating ESG considerations into our decisions and actions each day.

This means showing our commitment to being a good corporate citizen and doing the right thing across all aspects of our operations and care. Early examples include:

Patient – working to expand cancer awareness, clinical competency and access, and quality care for at risk communities through digital tools, education programs, partnerships and training, employee and community fundraising.

People – providing our teams with diverse, inclusive and attractive working environment to deliver the best care possible through our Employee Led Inclusion Groups (ELIGs), engaging professional development programs and learning opportunities.

Planet – shaping and delivering on carbon emissions reduction goals and developing a decarbonisation roadmap. It also includes setting up and continuing divisional and local initiatives for recycling, reduction, and re-use.

With long and short-term goals to strive for, we are committed to leaving a positive difference through sustainable healthcare for our people, our patients, and our planet.

We look forward to sharing our progress soon.

*Planet high-level emissions measures and SBTi targets are based on operations that are in the defined Boundary Scope of Icon Group based on the aspect of ‘financial control’. These include all Cancer Services, Slade Health, Research, Head Office, and Icon-owned Pharmacies.

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