Lead a team that helps make every patient interaction count. As Administration Team Leader at Icon Cancer Centre South Brisbane, you'll support a high-performing administration team while ensuring patients and their families receive compassionate, professional care from the moment they arrive.
About the Role
As our Administration Team Leader, you'll lead and support a team of administration professionals responsible for ensuring the smooth day-to-day operation of our cancer centre's reception, patient administration and billing functions.
Working closely with the Site Manager and clinical teams, you'll help coordinate patient journeys, support team performance and ensure our patients, doctors and visitors receive exceptional service at every interaction.
You'll be responsible for:
- Leading, coaching and supporting the administration team
- Preparing team rosters and helping optimise resources across the centre
- Fostering a positive and collaborative team culture
- Supporting performance reviews, onboarding and ongoing team development
- Ensuring a welcoming and professional reception experience for patients and visitors
- Coordinating patient appointments and assisting with treatment scheduling
- Managing patient administration, invoicing and Medicare processing
- Supporting accurate billing, health fund claims and payment processing
- Building strong relationships with clinicians, patients, carers and business partners
- Contributing to continuous improvement initiatives that enhance the patient experience
You'll bring previous experience in a medical, hospital or specialist practice environment, combined with the confidence to lead a team and drive high service standards.
We're looking for someone who has:
- Experience in medical reception, healthcare administration or hospital administration
- Experience using patient management or practice management systems
- Strong leadership skills, with experience supervising or mentoring team members highly regarded
- Excellent organisational and time management abilities
- Strong communication skills and a compassionate, professional approach
- Confidence managing competing priorities in a busy healthcare environment
- A commitment to delivering exceptional patient and customer experiences
- Proficiency across Microsoft Office applications
At Icon, you'll be part of an organisation where our people are united by a shared purpose: delivering the best possible care for our patients.
We offer:
- A meaningful role that directly impacts patients and their families
- A supportive and collaborative team environment
- Opportunities for professional development and career growth
- Stable employment within Australia's leading integrated cancer care provider
- The chance to work alongside passionate healthcare professionals who genuinely care
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.
Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.
For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group
Our Values
- Purpose, at Pace: Our vision is to deliver the best care possible, to as many people as possible, as close to home as possible. We’re moving fast, Cancer won’t wait, so neither will we.
- Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference. Here, you’ll know your work is making a difference.
- Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other. You belong with a true team.
- Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings new innovation and change. There’s endless opportunity. Put up your hand.
This is your chance to make a meaningful impact in cancer care. If you're passionate about providing outstanding customer service and thrive in a dynamic healthcare environment, we’d love to hear from you!
Visit https://icongroup.global/en/careers/our-people/stories/ ;to read the inspiring stories of our team members.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.