Why Join Us?
- Competitive Remuneration ($38.27 - $40.02/hr plus casual loading) Flexible weekday casual hours that support work-life balance
- Comprehensive training and development opportunities
- Work for Australia’s largest cancer care provider
- Make a meaningful difference supporting patients throughout their cancer treatment.
Icon Cancer Centre Warrnambool operates a public radiation therapy service for patients across South West Victoria and South East South Australia, with outreach clinics in Hamilton, Portland and Mount Gambier.
We have an exciting opportunity for a Medical Receptionist to join our team. This patient facing role provides the first point of contact for our patients, carers, referrers and doctors, playing a key role in delivering an exceptional patient experience.
Reporting to the Administration Manager, you will be responsible for the delivery of high-quality administrative services and outstanding customer service to patients, carers, external stakeholders and fellow team members.
This is an ongoing casual position with shifts available for the foreseeable future. Hours will vary based on operational requirements and your availability, typically averaging around one day per week. Additional shifts may become available during periods of peak demand, annual leave coverage and our outreach clinic needs.
Key Responsibilities:
- Welcoming patients, collecting and entering personal details.
- Scheduling appointments.
- Answering telephone calls and responding to enquiries.
- High level of attention to detail and commitment to quality.
- Entering and processing patient billing and Banking.
- Monitoring and assessing the administration care path of all patients.
- Maintaining and managing patient information.
- Possessing basic knowledge of medical terminology.
- Possessing basic knowledge of Medicare and DVA claims.
- Supporting Icon's WHS Officers and committees to effectively carry out their responsibilities.
- Modelling and promoting Icon's vision and values.
- Experience in a similar role within the Healthcare industry.
- Experience with Medicare, DVA and Private Health.
- Excellent organisational and time management skills.
- Ability to work in a fast-paced environment
- Ability to communicate with clarity both verbally (face-to-face and telephone) and written.
- Ability to use computer systems – competence required in Word and Excel.
- Delivery of excellent client service (to internal and/or external clients).
- Ability to work autonomously, or as part of a team.
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.
Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theragnostic, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.
For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group
Here’s why our people choose us:
Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
Opportunity, at Hand: We’re constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.
We’re excited for you to join us!
At Icon, build relationships that matter. Apply Now because, At Icon, You Can.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from diverse backgrounds.
Pre-employment Health and Screening Requirements
Icon is committed to providing a state environment for our patients, visitors, employees and the wider community. Certain roles may require the successful Candidate to provide evidence of vaccination against specified vaccine preventable diseases (VPDs) or demonstrate that they are not susceptible to those diseases. In addition, some position may require satisfactory completion of pre-employment screening including a National Police Check and a Working with Children Check, where relevant to the role. Ongoing maintenance of these requirements may be a condition of employment.