Administration Officer – Icon Cancer Centre Herston
Be part of a groundbreaking moment in cancer care.
We are proud to launch Queensland’s first private Gamma Knife cancer treatment centre, a revolutionary step in our commitment to delivering world-class care. We’re seeking a compassionate and detail-oriented Administration Officer to join our team and support patients through their treatment journey.
About the Role
As the first point of contact for patients, you’ll play a vital role in delivering exceptional customer service and administrative support. Reporting to the Administration Team Leader, you’ll assist with patient scheduling, billing, records management, and general reception duties in a fast-paced, supportive environment.
This is a permanent part-time role, working weekday business hours with flexibility around your preferred days. Additional shifts may be available to cover staff absences.
Key Responsibilities
- Welcome patients and collect personal details.
- Schedule appointments and manage patient flow.
- Answer phone calls and respond to enquiries.
- Process billing (Medicare, DVA, Private Health).
- Discuss out-of-pocket costs and obtain patient consents.
- Maintain accurate patient records and support clinical staff.
- Assist with administrative tasks for doctors and visiting medical officers.
- Uphold Icon’s values and contribute to a positive patient experience.
You’re a warm and organised individual with a passion for helping others. You thrive in a team environment and bring a proactive, professional approach to every interaction. Experience in medical administration is highly desirable, especially in oncology or high-care settings.
Skills & Experience
- Experience in a medical administration or reception role (preferred).
- Familiarity with Medicare, DVA, and private health billing.
- Strong communication skills – verbal and written.
- Proficiency in Microsoft Word and Excel.
- Excellent time management and attention to detail.
- Basic understanding of medical terminology.
Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years' experience. There are currently 40 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of Icon’s cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.
For more information on our cancer services in Australia visit https://icongroup.global/en/our-services/cancer-services-australia/ or www.iconcancercentre.com.au
Why Join Icon?
- Be part of a historic milestone in Queensland’s cancer care.
- Enjoy a weekday-only schedule with no weekends.
- Access career development, online training, and structured support.
- Benefit from exclusive discounts, novated leasing, paid parental leave, and wellness resources.
At Icon, we don’t just offer jobs—we offer careers that grow with you. Enjoy:
- Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
- Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
- Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
- Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
- Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
- Paid Parental Leave: Supporting you both personally and professionally.
Apply now and help us deliver world-class care with compassion and precision.
Visit https://icongroup.global/en/careers/our-people/stories/ ;to read the inspiring stories of our team members.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.