- Friendly and Supportive Team Environment
- Permanent Full-Time Position (76hr fortnight)
- Monday – Friday Site open from 7.30am – 5pm daily.
About the role:
We are seeking a highly organized and detail-oriented individual to join our Chermside centre as a Patient Admissions/Medical Records Officer/Medical Secretary. In this role, you will play a vital part in managing and verifying patient information, ensuring accurate and timely referrals to Medical Specialists and seamless admissions to the centre. This is a full-time position, working 76 hours per fortnight, Monday to Friday, during our centre's operating hours. You will report directly to the Administration Manager and be an integral part of our administrative team.
Key Responsibilities:
Patient Admissions:
- Performing health fund checks prior to patient admission, discussing any costs / gap payments / co-payments
- Facilitate the Patient Admission paperwork
- Confirm financial responsibility for all admissions
- Liaise with health insurance fund customer service personnel to verify health insurance status
- Communicate clearly with patients and their families to ensure all patients are well informed of financial costs related to admissions
- Efficiently scan and organize patient correspondence into electronic records
- Retrieve and distribute medical records for inpatient admissions and appointments
- Sort and file medical records within filing bays or compactus units
- Maintain record registers and create new treatment plans and charts
- Assist in culling records for secondary storage
- Welcoming patients, collecting and entering personal details, completing admissions paperwork with health fund checks
- Scheduling/organising patient appointments, organise day lists for consultant
- Prep consult rooms for each clinical session
- Answering telephone calls and responding to enquiries
- Oversee wait room and respond to patient queries
- Discharge procedures and paperwork
- Ad-hoc administration/correspondence duties
- Administration or Medical Receptionist Qualification (preferred but not essential)
- 12 months relevant professional medical / hospital administration experience with Medicare, DVA and Private Health Insurance funds (preferred but not essential)
- Exceptional communication and customer service skills
- Professional, efficient and friendly manner both over-the-phone and face-to-face
- Outstanding team member qualities including willing to support your colleagues and positive attitude.
- Excellent organisational and time management skills.
- Ability to work in fast-paced environment
- Flexibility and adaptability to complete various administration tasks
- Ability to work efficiently with attention to detail
- Proficient use of Microsoft Office applications
Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision – to deliver the best care possible, to as many people as possible, as close to home as possible.
Here’s why our people choose us:
Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
Opportunity, at Hand: We’re constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.
A few of our benefits
- Company-wide rewards, recognition and benefits portal
- Structured professional development program
- Access to novated lease options via our partner RemServ
- Access to clinical and non-clinical education programs
- Employee Assistance Program
At Icon, build relationships that matter. Apply Now because At Icon, You Can.
Visit https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs) including COVID-19. Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.