Inbound Customer Service Officer
At Icon, what you do matters. Join a purpose driven healthcare organisation where your work supports patients, clinicians and communities every day.
We are seeking Customer Service Officer to join our Accounts Receivable team at Icon Core Services in South Brisbane. This is an inbound customer focused role that combines strong communication skills with accurate administration, rather than a traditional collections or debt recovery position. No sales calls and no cold-calls either!
About the role
You will be the first point of contact for billing and payment enquiries, delivering professional, responsive service while supporting accurate and timely accounts receivable outcomes.
What you will do
• Respond to inbound phone and email enquiries with a first contact resolution mindset
• Resolve invoice and payment queries clearly and professionally
• Maintain accurate customer and payment records across AR systems
• Build trusted relationships with internal teams and external customers
• Handle sensitive conversations with care, integrity and confidence
• Contribute to continuous improvement and a positive team culture
What you will bring
• Strong customer service and verbal communication skills
• Experience in administration, customer service or finance support roles
• Confidence handling sensitive or complex customer enquiries
• Solid computer skills and attention to detail
• A collaborative mindset aligned to Icon’s values of Connect, Nurture and On-Purpose
Why join Icon
• Purpose led work that makes a real impact at scale
• A supportive, values driven team environment
• Opportunities to learn, grow and build a meaningful career in healthcare
If you are energised by helping others and want to be part of a team delivering exceptional care behind the scenes, we would love to hear from you.
To Apply
Please attach a resume and cover letter showing us why you’d love to join us, and what makes you a great fit for the role.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.