Key Points

• Employment: Permanent, full-time
• Location: Icon South Brisbane Head Office.
• Experience: Minimum 3-years’ experience in relevant IT Service Desk roles.

  
At Icon, You Can
Are you an experienced IT professional ready to take the next step in your career? The Icon Group IT Service Desk team is looking for a skilled and proactive individual to join us as a Senior Service Desk Analyst at our South Brisbane Head Office.
  
At Icon, we’re growing, and what we do matters to more people every day. Every role here holds a strong contribution to the care provided. When you choose a career with Icon, you help change lives for the better.
  
Visit https://icongroup.global/en/careers/our-people/stories/" target="_blank">https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people.

What You’ll Do
As a Senior Service Desk Analyst, you’ll play a key role in delivering high-quality IT support across the organisation. You’ll act as an escalation point for complex issues, support team members, and contribute to continuous improvement initiatives.
  
You’ll be guided by experienced leaders and work in a collaborative environment that values service excellence and improvement. This role offers the opportunity to develop your technical and leadership skills while making a meaningful impact.
  
Key Responsibilities

• Provide advanced technical support for incidents and service requests 
• Be the team escalation point ensuring high-quality service delivery   
• Collaborate with other IT teams ensuring timely resolution of complex issues 
• Assist with onboarding and mentoring of team members 
• Manage high priority incidents and be part of our Service Desk on-call group 
• Contribute to IT projects and initiatives aimed at improving Service Desk operations and support 
• Act as the second in charge (2IC) to the IT Service Desk Team Leader

  
What You’ll Bring
A passion and dedication for service and support, strong interpersonal skills, capability to prioritise work, and a proactive mindset are key. Previous experience in a senior IT support role within a corporate environment will be highly regarded.
  
Essential Requirements

• Permanent Australian working rights.
• Working knowledge of common IT hardware, software and applications used within a corporate (and ideally healthcare) environment.
• Familiarity with ITIL practices and IT service management tools.

  
Desirable Skills & Experience

• Tertiary qualifications in IT or related fields.
• Relevant experience in the healthcare industry.

  
Amazing Benefits You’ll Enjoy

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Fitness Passport Program: Gain unlimited access and great value across an extensive choice of fitness facilities.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave and Purchasable Annual Leave: Supporting you both personally and professionally

  
About Icon Group
Icon Group is a leading integrated cancer care provider with a global reach across Australia, New Zealand, ASEAN, Mainland China and the United Kingdom.
  
Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3,500 team members, a network of 350 plus doctors, over 55 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.
  
For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group
  
To Apply
Please attach a resume and cover letter showing us why you’d love to join us, and what makes you a great fit for the role.
  
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
  
Visit https://icongroup.global/en/careers/our-people/stories/" target="_blank">https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people.

Pre-Employment Health Requirement
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.