Medical Administration / Reception – Icon Cancer Centre & 5D Clinics Macquarie Park - Radiation Oncology Treatment Centre
Introducing Icon Cancer Centre and 5D Clinics, Macquarie Park (MUH)
As part of Icon’s commitment to delivering world‑class cancer care closer to home, we’re proud to announce the opening of our new Cancer Care Centre based at Macquarie University Hospital. As an Australian-first Stereotactic Centre of Excellence, the Centre will deliver advanced radiation oncology treatments using state‑of‑the‑art technology. This facility creates a unique opportunity for clinicians, becoming the only health precinct in Australia to house and operate across 5D Clinics CyberKnife, Gamma Knife and Linear Accelerator platforms within a single integrated centre.
About the Role
As the first point of contact for patients, you’ll play a vital role in delivering exceptional customer service and administrative support. Reporting to the Administration Manager, you’ll assist with patient scheduling, billing, records management, and general reception duties in a fast-paced, supportive environment.
This is a permanent full-time role, working weekday business hours with flexibility around your preferred days. Additional shifts may be available to cover staff absences.
Key Responsibilities
- Welcome patients and collect personal details.
- Schedule appointments and manage patient flow.
- Answer phone calls and respond to enquiries.
- Process billing (Medicare, DVA, Private Health).
- Discuss out-of-pocket costs and obtain patient consents.
- Maintain accurate patient records and support clinical staff.
- Assist with administrative tasks for doctors and visiting medical officers.
- Uphold Icon’s values and contribute to a positive patient experience.
You’re a warm and organised individual with a passion for helping others. You thrive in a team environment and bring a proactive, professional approach to every interaction. Experience in medical administration is highly desirable, especially in oncology or high-care settings.
Skills & Experience
- Experience in a medical administration or reception role (preferred).
- Familiarity with Medicare, DVA, and private health billing.
- Strong communication skills – verbal and written.
- Proficiency in Microsoft Word and Excel.
- Excellent time management and attention to detail.
- Basic understanding of medical terminology.
5D Clinics operates Australia’s first dedicated private Stereotactic Radiosurgery (SRS) clinic, located in Claremont, Western Australia. For several years, this was the only private SRS centre of its kind in the country, delivering a six‑star patient experience using CyberKnife® technology.
With the addition of the new Melbourne (Cremorne) site, 5D Clinics now extends its leadership and expertise across multiple locations. Drawing on its established clinical, operational and commissioning experience, 5D Clinics provides specialist services in the implementation, planning and operation of CyberKnife® systems nationwide.
Icon Group
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.
Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With almost 4000 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.
For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group
Here’s why our people choose us:
Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.
We’re excited for you to join us!
At Icon, build relationships that matter. Apply Now because At Icon, You Can.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs) including COVID-19. Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPD’s.
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