• Join our existing administration team and support our specialists, nursing staff and patients coming in for regular treatments
• Permanent, Full-Time Role (Monday - Friday) no weekends!!

About the Role:
Are you looking for a role where your work truly matters? Become an integral part of our team at Icon Cancer Centre Richmond, where we provide life-changing care to our patients. As a Medical Receptionist, you will be the warm and welcoming face of our centre, ensuring every patient’s journey is smooth, supportive, and seamless. This is a full-time, permanent opportunity with occasional shifts at our Epworth Freemasons location. If you’re ready to bring your skills and heart to a place that values both, this is the role for you!
  
What You’ll Do:

• Be the Friendly First Face: Greet every patient with warmth and compassion, making them feel comfortable and cared for from the moment they walk in.
• Keep Things Running Smoothly: Manage incoming calls, answer patient inquiries, and schedule appointments—each interaction is a chance to make someone's day a little easier.
• Precision in Action: Maintain top-notch attention to detail when entering patient information, processing billing, and managing patient records.
• Guide Patient Journeys: Monitor and oversee administrative care paths, ensuring every step is smooth and efficient for the patients you support.
• Handle Sensitive Information: Safeguard confidential patient information and ensure accurate management of medical records.
• Use Your Knowledge: Utilize your understanding of Medicare, DVA claims, and medical terminology to assist patients and keep everything on track.
• Be a Pillar of Support: Help our Workplace Health & Safety Officers carry out their roles and promote Icon’s vision and values across everything you do.

What We’re Looking For:

• Experience in Healthcare: You’ve worked in a healthcare environment before and understand the importance of getting the details right.
• Strong Organizational Skills: You can manage your time like a pro, juggling multiple tasks while staying calm and collected.
• Exceptional Communicator: Your ability to connect with patients, carers, and colleagues helps build trust and ensures seamless communication.
• Tech-Savvy: You’re proficient in Microsoft Word and Excel, and ready to tackle administrative tasks with ease.
• Client Service Superstar: You’re passionate about providing exceptional service, creating a positive experience for every person you interact with.
• Knowledge of Medical Terminology: A basic understanding of medical terms and procedures helps you support the clinical team and patients with confidence.

Why Join Us?
At Icon Cancer Centre, you’ll be more than just a receptionist—you’ll be a vital part of a team dedicated to changing lives. Every day, you’ll have the opportunity to make a real difference in the lives of patients and their families. Plus, you’ll be working in a supportive and compassionate environment that values growth, collaboration, and excellence.
This is your chance to turn your passion for helping others into a meaningful career. Join us and be the difference!
  
Icon Group  
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.  
 
Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.  
 
For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group
  
Extra benefits to enjoy:  

• Career-Enhancing Training: Access dedicated, industry-recognized training courses to boost your career.
• Competitive Remuneration & Professional Development: Enjoy a structured career pathway and competitive pay.
• Rewards & Recognition: Be part of a valued rewards program that acknowledges your hard work.
• Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app.
• Novated Lease Options: Access convenient vehicle financing through our partner RemServ.
• Paid Parental Leave: Enjoy paid parental leave as a permanent employee.
• Wellness Support: Utilize resources and tools to balance your psychological and physical health.
• Global Opportunities: Explore exciting international opportunities as part of Icon’s expansion.
• Middleton Scholarship Program: Apply for our internal scholarship to support your professional development.

We’re excited for you to join us!  
At Icon, build relationships that matter. Apply Now because At Icon, You Can. 
 
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.  
  
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs) including COVID-19. Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPD’s.