Project Trainer - National Heidi AI Adoption (Fixed-Term Project Role)
Location: Australia (National Travel Required)
Contract: Fixed-Term, 32 Weeks
Reports to: National Billing Manager
Help Shape the Future of Healthcare Technology
Icon Cancer Centre is seeking an experienced and engaging Project Trainer to support the national rollout and adoption of Heidi AI, an innovative clinical documentation solution designed to enhance the way healthcare professionals create clinical notes and correspondence.
This dedicated project role will play a critical part in ensuring successful implementation across more than 50 Icon Cancer Centre sites nationally. You'll work directly with doctors, administration teams and operational leaders, delivering training, coaching and hands-on support that drives confidence, capability and adoption.
If you thrive in a people-focused role, enjoy travelling, and have a passion for healthcare technology and training, we'd love to hear from you.
About the Role
As the Project Trainer, you will be the frontline ambassador for the Heidi AI implementation project, delivering onsite and virtual training across metropolitan, regional and remote locations throughout Australia.
You will support users through change, provide practical workflow guidance and help ensure teams successfully embed new technology into their day-to-day operations.
Key Responsibilities
- Deliver engaging face-to-face and virtual training sessions
- Provide one-on-one coaching and support to doctors and healthcare teams
- Conduct workflow demonstrations and practical learning activities
- Support implementation and go-live activities across multiple sites
- Identify and address training gaps, barriers and adoption challenges
- Build strong relationships with clinical, administrative and operational stakeholders
- Assist with the development and maintenance of training materials and user guides
- Monitor training outcomes and provide feedback to project stakeholders
- Contribute to continuous improvement initiatives and implementation best practice
- Act as a trusted point of contact during site deployments
You are a confident trainer and facilitator who can quickly build credibility with a wide range of stakeholders. You enjoy working independently, are highly organised and can adapt your approach to suit different learning styles and environments.
Essential Skills & Experience
- Demonstrated experience delivering training, coaching or education programs
- Experience working within healthcare administration, medical practice, hospital or healthcare operations environments
- Strong presentation, facilitation and communication skills
- Proven ability to engage and influence a diverse range of stakeholders
- Experience managing competing priorities and working autonomously
- Advanced Microsoft Office skills
- Strong problem-solving and troubleshooting capability
- Ability and willingness to travel extensively throughout Australia
- Current Australian Driver's Licence
- Experience with Heidi AI
- Experience with iMedX and/or Mozart systems
- Experience implementing healthcare technology solutions
- Knowledge of specialist practice workflows and clinical correspondence processes
- Certificate IV in Training and Assessment (TAE40122) or equivalent experience
- Change management or project implementation experience
This is a highly mobile role and will involve:
- Frequent interstate travel throughout the project
- Regular overnight stays and time away from home
- Travel to metropolitan, regional and remote locations
- Flexibility to adapt to changing project schedules and priorities
At Icon, you'll have the opportunity to contribute to a significant national digital health initiative that will improve efficiency and support better outcomes for healthcare professionals and patients.
You'll join a collaborative team, work with leading healthcare technologies and play a key role in driving meaningful change across one of Australia's largest integrated cancer care providers.
Icon Cancer Centre – Australia and New Zealand
Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years' experience. There are currently 45 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of Icon’s cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.
For more information on our cancer services in Australia visit https://icongroup.global/en/our-services/cancer-services-australia/ or www.iconcancercentre.com.au
Here’s why our people choose us:
Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.
Our Culture and Benefits:
At Icon, we don’t just offer jobs—we offer careers that grow with you. Enjoy:
- Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
- Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
- Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
- Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
- Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
- Paid Parental Leave: Supporting you both personally and professionally.
If you're passionate about training, technology adoption and supporting healthcare teams through change, we encourage you to apply and be part of this exciting national implementation project.
Visit https://icongroup.global/en/careers/our-people/stories/ ;to read the inspiring stories of our team members.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.