We’re looking for a new Administration Manager in our New Cancer Treatment Centre in Mornington!
- Lead Your Own Team
- Supportive Environment with Training Provided
- Rewarding Work, with patient focussed organisation
- Permanent, Full-Time (Monday to Friday)
This role reports to the Site Manager and is responsible for leading our administration team in the provision of high levels of service to our patients, our doctors, and our clinical teams. This role requires close coordination with all our disciplines and is a varied role which includes team management, billing, data entry and auditing, rostering, site maintenance, training and development and oversight over all other daily activities. This role will operate in a full-time capacity on a permanent basis, working 76 hours per fortnight working 5 days a week Monday to Friday (between the hours of 8 Am and 5:30 Pm). Flexible working arrangements by negotiation.
Administration Team Leader - Key Responsibilities:
- Offer a warm, safe, and supportive environment for both all stakeholders, including patients, doctors, and other external visitors
- Provide supervision and oversight of the Administration team, identifying and providing opportunities for ongoing training and support
- Ensure timely and coordinated patient appointment times and effective reception services
- Facilitate the recruitment of the administration team
- Processing Medicare & private billing, ensuring accuracy and compliance with legislative requirements.
- Ensure accuracy in patient medical records and maintain privacy standards.
- Participate in and contribute to facility accreditation processes
- Implement practice changes and quality improvements seamlessly within the team
- Under the guidance of the Site Manager, manage resources to meet KPIs and targets
- Work productively and collaboratively with other leaders in the site to deliver high levels of patient care
We are searching for an enthusiastic Administration Manager with outstanding presentation and customer service skills to join our team. To be successful in this role, you require to be highly motivated with a positive and enthusiastic attitude. You will be required to take on an integral role in the management of day-to-day administration activities and may be expected to offer occasional assistance across all current and future sites. If this sounds like you, we'd love to hear from you.
Skills & Experience
- Experience leading a team in in the provision of high levels of service to patients or customers
- A well-rounded understanding of health administration within a high-care medical environment, from patient admissions, care pathway explanations and general health care office administration
- Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner.
- Ability to prioritise and manage time effectively.
- Prior knowledge and experience in training and development programs ensuring adequate skill levels are maintained to meet operational needs, achieve strategic goals and engage team members.
- Proven ability to establish successful customer relationships with patients, doctors and other stakeholders by ensuring needs and expectations are understood and managed in a timely and effective manner.
- Excellent computer skills and eye for continuous improvement.
- Knowledge of legislative requirements in a health care setting (desirable)
- Qualification or training in management and leading teams (desirable)
Icon Group
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.
Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.
For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group
Here’s why our people choose us:
Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.
Our Culture and Benefits:
At Icon, we don’t just offer jobs—we offer careers that grow with you. Enjoy:
- Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
- Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
- Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
- Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
- Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
- Paid Parental Leave: Supporting you both personally and professionally.
At Icon Group, we’re incredibly proud of our passionate, dedicated people and the life-changing work they do. Apply Now to join us and make a difference. You belong with a team that genuinely cares.
Visit https://icongroup.global/en/careers/our-people/stories/ ;to read the inspiring stories of our team members.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.