Be part of a dedicated team that transforms lives. Use your admin skills in a meaningful role, helping patients navigate their cancer treatment journey.

• Permanent full-time, Monday to Friday – No weekends!
• Competitive Pay and plenty of opportunities to grow and advance your career
• Purpose-Driven Work: Support patients in a compassionate, patient-centred environment at our comprehensive cancer care centre

About the Role:
We’re looking for a motivated Medical Administration Officer to join our dynamic team at the Icon Cancer Care Centre Gold Coast. This isn’t your typical admin role – you’ll be the key contact for patients as they receive life-changing care. Your support will be essential in ensuring their journey runs smoothly, from initial appointments to billing and discharge.
This position offers the chance to work in a fast-paced and meaningful environment, providing secretarial and reception support across our centre. It’s not just about managing paperwork – it’s about being part of a team that truly impacts the lives of patients and their families.

Key Responsibilities:

• Be the warm and friendly face that welcomes patients and collects their details
• Processing Medicare & private billing.
• Ensure accuracy in patient medical records and maintain privacy standards.
• Competent on Excel, Word and Outlook.
• Providing a high level of customer service by ensuring the appropriate delivery of services to patients and their families.
• Liaise with patients and their families in a friendly and compassionate manner.

Is this you?
We’re searching for a proactive, compassionate individual who excels in a medical administration role. You’ll need to be organized, detail-oriented, and ready to provide exceptional service to patients during what can be an emotional and challenging time. You should also be comfortable managing site maintenance and coordinating with contractors as needed.

Skills & Experience:

• Previous experience in a hospital, medical practice, or day procedure reception (electronic practice management systems experience highly desirable)
• Strong understanding of medical reception, radiation oncology, or inpatient services
• Experience in coordinating maintenance tasks and liaising with contractors is a plus
• Ability to manage time efficiently, work independently, and collaborate with a team
• Excellent communication and problem-solving skills, especially in sensitive situations
• Competence with Windows-based programs such as Email and Word
• Basic knowledge of medical billing and health insurance claims (Medicare, Private Health Insurance, and DVA)

Join a team that is as passionate about delivering outstanding care as you are! If you’re looking for a role where your attention to detail and positive attitude will make a real impact, we’d love to hear from you.

Icon Group  
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.  
 
Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.  
 
For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group  

Here’s why our people choose us: 

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.  
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.  
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.  
Opportunity, at Hand: We’re constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.  
  
Benefits you’ll enjoy:  

• Career-Enhancing Training: Access dedicated, industry-recognized pharmacy training courses to boost your career.
• Competitive Remuneration & Professional Development: Enjoy a structured career pathway and competitive pay.
• Rewards & Recognition: Be part of a valued rewards program that acknowledges your hard work.
• Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app.
• Novated Lease Options: Access convenient vehicle financing through our partner RemServ.
• Paid Parental Leave: Enjoy paid parental leave as a permanent employee.
• Wellness Support: Utilize resources and tools to balance your psychological and physical health.
• Global Opportunities: Explore exciting international opportunities as part of Icon’s expansion.
• Middleton Scholarship Program: Apply for our internal scholarship to support your professional development.

We’re excited for you to join us!  
At Icon, build relationships that matter. Apply Now because At Icon, You Can. 
 
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.  
  
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs) including COVID-19. Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPD’s.