Be the first point of contact and provide administrative support to our Slade Pharmacy team and patients at the Epworth Hospital Richmond. Ideal opportunity for pharmacy assistants or administrative assistants wanting to build upon their admin and customer service skills.

The opportunity:
Join us on a permanent full-time basis at the highly regarded Epworth Hospital in Richmond where you will be an integral part of our fast-paced admin team. You will be the first point of contact for our hospital colleagues and provide administrative support to our retail and hospital pharmacy teams, patients, and customers. Your days will be varied, interesting and fast-paced, providing customer service and admin support to the hospital and community pharmacy teams.

• Be the first point of contact for patients, hospital, and pharmacy staff
• Taking orders and managing the central inbox
• Book patients for consultations and appointments with our pharmacists
• Data entry and collection, document storage
• Update patient lists and preparation for clinical sessions
• Assist with ad-hoc pharmacy administration
• Assist with patient-facing pharmacy assistant duties including, but not limited to, the sale of S2 & S3 medications, scripts in/out, retail sales and other pharmacy assistant duties

Due to business requirements, we need someone to commit to joining a team environment and work on a 4-week rotating roster, Monday - Friday between the hours of 8am to 7pm.

Who are we?
Icon Group provides a complete suite of services to support the operation of more than 75 pharmacies across Australia. Icon Group supports Slade and Epic pharmacies specialising in hospital and oncology pharmacy services. This includes regional and metropolitan sites in both public and private hospitals that range from 31 to 900 beds. 

The national pharmacy network offers partner hospitals best-practice medication supply and clinical pharmacy services, combined with extensive experience and knowledge of pharmacy governance and quality management practices.  

For more information visit https://icongroup.global/en/our-services/pharmacy-services

Here’s why our people choose us:  

• Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
• Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
• Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
• Opportunity, at Hand: We’re continually innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

Patients are at the heart of everything we do. Our care is truly end-to-end. Our growth is fast. Our technology is cutting edge. And our social impact is global.  

What you will bring:

• Previous customer service experience essential
• Previous exposure to pharmacy, administration, or medical reception experience highly favoured
• A proactive team focus
• Strong communication and organisational skills
• Ability to prioritise and work in a fast-paced environment

Here are just a few of the benefits you’ll enjoy at Icon Group:  

• Develop your pharmacy career with us in hospital pharmacy
• Competitive remuneration and structured professional development through our National Career Pathway
• Incredible discounts and cashback on hundreds of brands through our internal Ignite! application 
• Access to novated lease options via our partner RemServ
• Access to paid parental leave for permanent employees
• Resources and tools to help support and balance psychological and physical health  
• Exciting international opportunities as part of Icon’s expansion

Excited to join us?  
At Icon Group, we are so proud of our passionate, dedicated people and the amazing work they do. Apply Now to join us and belong with a true team.  

Visit https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people.  

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.  

Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.