IT Service Desk Team Leader

Icon is Australia’s largest and fastest growing integrated cancer care provider with an emerging presence in New Zealand, England, Singapore, and China. The Group brings together all aspects of care from day oncology to radiation oncology, chemotherapy compounding and pharmacy services for the benefit of patients. We are built on a strong but simple vision – to deliver the best care possible to as many people as possible, as close to home as possible.

Every role at Icon Group contributes to the delivery of compassionate, world class cancer care in Australia and beyond. The IT Service Desk Team Leader role exists to manage the day-to-day operations of our IT Service Desk. This is a leadership role in an organisation with more than 3500 employees, so we require an individual who can hit the ground running, provide effective team management and rapidly build and maintain relationships across the organisation. This permanent full-time role is critical to oversee and ensure the delivery of technology services and support so that end users can focus on what matters most – the provision of exceptional care to the community.

Key responsibilities:

• Ensure the team is efficiently and effectively executing its operational deliverables, activities and tasks
• Act as the team escalation point, including coordinating resolution of issues across our IT teams and the business
• Support and contribute to business and IT lead projects, including facilitation of contributions from Service Desk team members
• Driving continual improvement by identify and leading change to all facets of operational service and support provided by the team.

What you'll bring:

• Leadership experience in a similar role with a proven ability to keep a team engaged and motivated
• Exception interpersonal skills with a strong ability to prioritise work
• Passion and dedication for service and support
• Working knowledge of common IT hardware, software and applications used within a corporate (and ideally health-care) environment
• Experience working in an ITIL-aligned environment with knowledge of ITIL processes (particularly Incident, Service Request and Knowledge management).

Here’s why our people choose us: 

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.  
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.  
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.  
Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.    

Our Culture and Benefits:
At Icon, we don’t just offer jobs—we offer careers that grow with you. Enjoy:

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave: Supporting you both personally and professionally.  

Ready to make a difference?
At Icon Group, we celebrate the dedication of our people and the positive difference they make. Join us and discover a workplace where you belong, and where your work truly matters. Apply now and be part of something meaningful.
  
For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group  

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.  
 
How to apply: If you are interested in joining our team, please apply now and attach a cover letter and resume to your application to show us what inspired you to apply for the role.