We are currently recruiting for an Administration Officer (Permanent Part-Time, 0.5 FTE) to support our Cairns radiation oncology services across Icon Cancer Centre Cairns and Icon Cancer Centre Liz Plummer. This role will work across a Monday to Friday roster, with flexibility in hours to meet service needs.
  
This is an opportunity to join a team that genuinely values connection, teamwork and high-quality patient care. Our work is fast-paced, meaningful, and relies on people who take pride in getting the details right and supporting each other.
  
Key Points

• Permanent Part-Time (0.5 FTE) Medical Administration Role
• Monday to Friday roster (no weekends)
• Work across both Cairns radiation oncology sites
• Support a high-performing, patient-centred service

Our vision is to deliver the best care possible, to as many people as possible, as close to home as possible. A true team makes that happen.

About the Role:
You will play a key role in supporting the patient journey, including front-of-house reception, patient admissions, billing, and administrative coordination. This role is critical to ensuring the smooth day-to-day operation of a busy radiation oncology service.
  
Reporting to the Administration Manager, you will work within a rotating Monday to Friday roster aligned to operational requirements.

Key Responsibilities:

• Welcoming patients, collecting and entering personal details
• Answering telephone calls and responding to enquiries
• Entering and processing patient billing and balancing daily banking
• Coordinating and tracking patient administrative pathways to ensure timely care delivery
• Maintaining and managing patient information  

About you:
We’re looking for someone who brings a positive attitude, strong attention to detail, and a genuine commitment to patient care. You thrive in a fast-paced environment, communicate effectively, and take pride in contributing to a supportive team culture.
  
Skills & Experience:

• Exceptional customer service skills and compassionate nature.
• Strong customer service skills with a compassionate, patient-focused approach
• Excellent communication and interpersonal skills
• Previous experience in medical administration (desirable, not essential)
• Ability to manage competing priorities in a fast-paced environment
• High attention to detail and accuracy
• Proficient in Microsoft Office and ability to learn new systems quickly
• Positive, team-oriented mindset

About Icon:
Icon Group is Australia’s largest dedicated cancer care provider with a growing reach into New Zealand, Asia and UK. With over 3500 employees our Australian cancer services division is made up of 6 day oncology hospitals, 40 radiation oncology centres and 10 comprehensive centres offering, medical oncology, haematology and radiation oncology services under one roof. The group also encompasses chemotherapy compounding services and pharmacy.

Icon is dedicated to providing exceptional cancer care to communities across Australia. Given the size of Icon, we can provide extensive opportunities within an ideal environment to progress your career, access far reaching opportunities and be part of an innovative market leader at the forefront of cancer care.

Here’s why our people choose us: 

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.  
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.  
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.  
Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.    

Our Culture and Benefits:
At Icon, we don’t just offer jobs—we offer careers that grow with you. Enjoy:

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave: Supporting you both personally and professionally.  

Excited to join us?  
At Icon, build relationships that matter. Apply now to join a team where your work genuinely makes a difference to patients every day.
 
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.  
  
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs) including COVID-19. Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPD’s.

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