Medical Receptionist / Day Hospital Administrator – Icon Cancer Centre Adelaide, Kurralta Park, SA
Permanent, Full-Time Role (Mon-Fri) - 38hrs per week
Shifts fall within our centre hours Monday to Friday 8.00am-5.30pm
- Medical Administration Role within our Practice Management division of our Treatment & Consulting service
- No Weekends or Late Nights!
- Opportunities for Career Advancement Across Icon’s Large Network
- Competitive Hourly Rate, Monday to Friday Clinic Hours
Previous experience in a day hospital setting is highly desired and will help you hit the ground running!
Ultimately, we’re hoping our new team member comes to us with some experience working in a healthcare setting (specialist rooms, surgery or day hospital experience a real bonus!). Most importantly we are looking for someone who is proactive, personable and enthusiastic about making a difference in the lives of our patients who come into our centre for chemotherapy & immunotherapy treatments.
If you have a keen interest in working in a hospital administrative role, we'd love to hear from you.
Learn more about the Icon Cancer Centre Adelaide - https://iconcancercentre.com.au/centre/adelaide/
About the role:
We have a new opportunity for a Medical Administration Officer to join our cancer treatment hospital within the Tennyson Centre in Kurralta Park. This position reports to the Administration Manager with the overall purpose of providing efficient, effective and responsive administration services, ensuring delivery of exceptional standards to customer service for patients, Visiting Medical Officers, Nurses and all other internal and external contacts.
Key Responsibilities:
- Working as part of a large admin team to support a large group of doctors daily.
- Rotating duties of front reception and back office
- Welcoming patients, booking scans, appointments, treatments into the day hospital, MBO and HF billing
- Back-office admin tasks including answering a busy switchboard.
- Booking new patient referrals, monitoring daily email inbox, prepping of daily clinics, incoming mail, referral reminders and other general admin duties
- Welcoming patients, collecting and entering personal details
- Scheduling appointments
- Triaging referrals to on-site specialists
- Answering telephone calls and responding to enquiries
- Entering and processing patient billing and balancing daily banking
- Monitoring and assessing the administration care path of all patients
- Maintaining and managing patient information
- Supporting Icon’s WHS Officers and committees to effectively carry out their responsibilities
Skills & Experience:
- Experience in a front line health administration role including the use of electronic management systems. An understanding of Medicare and health insurance funds would be an advantage.
- Windows (or similar) programs e.g., Email, Word
- Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner
- Demonstrated effective interpersonal communication and collaborative problem solving skills when managing difficult and sensitive issues with team members, patients and their families, VMOs and other customers
- Ability to work cooperatively and effectively as a team member, supporting the Icon values to achieve Vision and Mission of Icon
About Icon
“Opportunities come at Icon that you don't get at other places. It also means there are endless professional development opportunities with different projects. Open your mind - see what possibilities are out there in Icon.” - Georgina Whelan - Site Manager, Icon Cancer Centre
Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision – to deliver the best care possible, to as many people as possible, as close to home as possible.
We bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally. This care is delivered by a strong, experienced and passionate multidisciplinary team.
Patients are at the heart of everything we do. Our care is truly end-to-end. Our growth is fast. Our technology is cutting edge. And our social impact is global.
A few of our benefits:
- Access to novated lease options via our partner RemServ: e.g., Pay for personal car, rego, insurance, fuel & servicing with before tax earnings, potentially saving thousands!
- Lucrative company-wide Rewards Portal: Discounts & Cash-Back across Experiences, Travel, Dining & Shopping (Save 4-5% at Woolworths, 10% of Booking.com!)
- Employee Assistance Program: Confidential external counselling & support service. Talk about work, money, family and everything in between with extensively trained professionals.
- Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
- Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories
- Access to paid parental leave and the ability to purchase annual leave
Excited to join us?
At Icon, build relationships that matter. Apply Now because At Icon, You Can.
Visit https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Keywords: Medical Reception, Receptionist, Medical Secretary, Ward Clerk, Patient Admissions, Hospital Admission