About the Role
We have an exciting permanent full-time opportunity for a State Field Trainer to join our Pharmacy Training Team at Icon Group. Based at our Head Office in Mount Waverley VIC, this role is central to strengthening training capability, building operational consistency, and supporting the successful delivery of pharmacy services across our national network.

As a State Field Trainer, you will play a hands-on role in delivering both face-to-face and virtual training across Victorian sites, along with supporting interstate locations as required. This includes regular on-site travel to provide direct coaching, facilitate standardised learning sessions, and work closely with site teams to embed best practice workflows and systems.

You will collaborate with Site Leaders, Regional and State Managers, and the National Training Team to ensure that pharmacy operations remain compliant, efficient, and aligned with Icon’s strategic pharmacy vision. This involves supporting the onboarding of new team members, assisting with new site setups or acquisitions, and shaping the development of training resources that lift capability across the network.

With a focus on consistency, quality, and continuous improvement, the State Field Trainer contributes to training needs assessments, evaluates training engagement, and provides insights back to key stakeholders. The role is ideal for someone who enjoys building others’ confidence, partnering with operational teams, and supporting a learning culture where our people can perform at their best.

This Victorian-based role involves frequent travel within and outside the state to ensure effective support for both new and established pharmacy locations.

Key Responsibilities:

• Deliver face-to-face and virtual pharmacy operations training sessions across your state portfolio
• Support onboarding and foundational training of new team members, ensuring a seamless transition into site operations
• Develop training materials and resources in collaboration with subject matter experts and the National Training Team
• Work with Site and Regional Managers to coach and mentor team members on operational systems, procedures, and tools
• Facilitate training on inventory management, retail, pharmacy systems, and best-practice dispensing workflows
• Conduct regular training needs assessments and training gap analyses across sites
• Monitor training compliance, satisfaction, and completions and report on training activity to relevant stakeholders
• Support the implementation of new site setups, acquisitions, and major pharmacy initiatives
• Ensure alignment with QMSU governance, operational best practice, and Icon’s strategic pharmacy vision

Who are we looking for?
We are seeking an experienced pharmacy professional who is passionate about capability building and standardising pharmacy excellence.

Essential:

• Minimum 2 years’ experience in a Level 2 Pharmacist or Pharmacy Technician role at Icon
• Proven operational experience and understanding of pharmacy systems and processes
• Strong interpersonal and communication skills, including group facilitation and training delivery
• Excellent time management and ability to work autonomously
• Flexibility to travel within and across states as required
• Valid Australian Driver’s Licence and roadworthy vehicle

Highly Desirable:

• Qualifications or experience in Training & Assessment
• Experience in inventory/procurement or multi-site pharmacy operations

About Us
Icon Group operates a national network of 70+ Epic, Slade and Icon pharmacies that specialise in hospital and oncology pharmacy services. From regional to metropolitan sites, we have experience in both public and private hospitals that range from 31 to 900 beds. Built on a shared 90-year history of Epic and Slade pharmacies, we offer partner hospitals best-practice in medication supply and clinical pharmacy services, combined with a deep knowledge of pharmacy governance and quality management practices.

For more information visit https://icongroup.global/en/our-services/pharmacy-management/

Our Values

• Purpose, at Pace – Expanding access to care with urgency and focus
• Impact, at Scale – Making a difference through our growing global reach
• Connection, at Heart – Building a supportive and talented team
• Opportunity, at Hand – Innovating and growing every day

Incredible Benefits Available at Icon Group

• Dedicated hands-on training and development pathways
• Novated lease options and rewards portal
• Fitness Passport Program
• Employee Assistance Program
• Online courses and paid parental leave options (for permanent employees)

Excited to join us?
If this sounds like the next step in your leadership journey, we encourage you to apply. Please attach a resume and cover letter showing us why you’d love to join us, and what makes you a great fit for the role.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. Applications from individuals of all backgrounds are warmly welcomed.

Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.