In 2019, Huong had an opportunity of a lifetime. Icon Group was looking to bring cancer treatment to a neighbour in need.
“South East Asian clinics can sometimes have the best equipment, but don’t have the resources to adequately train the doctors, clinicians and therapists using the technology. We looked at many hospitals, but ultimately, we partnered with Vinmec, a private health company in Vietnam. Our values aligned; they were willing to invest the capital to ensure patients would have the highest quality treatment. We partnered to help them manage their radiation therapy centre, train their team members and monitor the quality of their service.”
In the lead up to implementing the project on the ground, Huong worked with the development team to finalise the project brief. She then made her way over to Ho Chi Minh City in October 2019 to help set up the partnership.
“Over two weeks in Vietnam, we worked with Vinmec to identify what we could offer in terms of support. We conducted a gap analysis of the site to determine similarities and differences to our clinical processes and work out the next steps to improve the site. Since we left, we’ve had an Icon Site Manager liaising with Vinmec on the ground, running training sessions and refining workflow – it’s been a real success. I feel really privileged to have been able to bring our services to Vietnam.”
It just so happened that Huong’s parents were visiting their homeland at the time of the launch. They saw Huong standing beside the Icon Group CEO, Mark Middleton, live on TV to announce the partnership; an incredible moment of pride for the Nguyen family.