Key Points

• Employment type: Permanent, full-time
• Location: Icon Group South Brisbane Head Office (Hybrid working)
• Who we’re looking for: Candidates with prior experience in high-volume, customer telephone services roles

  
At Icon, You Can
Icon Group is a leading integrated cancer care provider with a global reach across Australia, New Zealand, ASEAN, the United Kingdom and Germany.
  
We’re built on a simple mission - to deliver the best care possible, to as many people as possible, as close to home as possible. We bring together oncology, research, pharmacy and compounding to deliver truly integrated end-to-end seamless service for cancer patients.
  
With more than 3,500 team members, over 55 cancer centres, 6 compounding facilities and operational support across 70+ pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.
  
For more information visit http://www.icongroup.global or follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group
  
The Opportunity
We are looking for a motivated Accounts Receivable Officer to join our team based in our South Brisbane head office.
  
This role is well suited to an experienced customer service professional who enjoys helping people, thrives in a high‑volume phone environment, and is looking for the stability of permanent, full‑time work within a healthcare organisation.
  
What You’ll Do
As an Accounts Receivable Officer, you will be the first point of contact for patient billing enquiries. You’ll support patients to understand their accounts and assist with outstanding balances in a sensitive and empathetic manner.
  
While the role does involve occasional low‑level debt follow‑up, this is limited to advising patients of minor arrears rather than active collections.
  
Key responsibilities

• Responding to a high volume of patient account enquiries via phone and email
• Managing day‑to‑day administrative tasks relating to customer accounts
• Monitoring and following up on outstanding accounts and payments
• Building and maintaining strong working relationships with internal and external stakeholders
• Processing invoices and performing basic account reconciliations

  
What You’ll Bring
This role requires the ability to manage a high volume of incoming patient enquiries, primarily over the phone. There will be times when your day is almost entirely focused on responding to these queries. Full training is provided but prior experience in high-volume customer telephone service environments is essential.
  
Essential requirements

• Minimum 1 years’ experience in customer support roles
• Demonstrated experience handling high-volume and complex phone queries
• Strong communication skills with an empathetic approach, particularly in sensitive healthcare scenarios
• Excellent time management and ability to prioritise competing tasks
• Permanent Australian working rights

Bonus points

• Customer support experience in the healthcare, banking or insurance.

  
Benefits You’ll Enjoy

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings.
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Fitness Passport Program: Gain unlimited access and great value across an extensive choice of fitness facilities.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave and Purchasable Annual Leave: Supporting you both personally and professionally.

  
To Apply
Please attach a resume and cover letter showing us why you’d love to join us, and what makes you a great fit for the role.
  
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. Visit https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people.

Pre-Employment Health Requirement
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.