Administration Manager – Icon Cancer Centre Cairns
If you’re looking for a leadership opportunity where you can make a real impact, this could be your next step. Join a team that supports patients and families receiving radiation therapy across our two Cairns centres – Icon Cancer Centre Cairns and the Icon Cancer Centre Liz Plummer within Cairns Hospital.
What you can look forward to
- Permanent, full-time role (Monday to Friday), 9-day fortnight
- Competitive remuneration, development and progression opportunities
- You’ll be part of a supportive environment where your contribution will genuinely improve people’s experience of care.
We’re hoping to welcome an Administration Manager who brings curiosity, enthusiasm and a genuine passion for helping others succeed. You’ll enjoy learning new processes, becoming the go‑to expert, and creating an environment where your team feels supported and confident.
- A willingness to learn and a drive to coach and support others
- Strong computer skills and a natural mindset for continuous improvement
- A supportive leadership style and enthusiasm for seeing your team flourish
What you’ll be doing
- Providing day-to-day supervision, coaching and support to the Administration team
- Working closely with the Administration Team Leader to coordinate timely patient appointments and deliver high-quality reception services
- Stepping in to assist or relieve other roles within the team to keep services running effectively
- Processing Medicare and private billing
- Ensuring accuracy of patient medical records and maintaining privacy standards
- Applying Medicare guidelines to manage referrals accurately
- Using relevant MBS item numbers for Radiation Oncology and medical billing
- Using Excel, Word and Outlook confidently
- Delivering a high level of customer service for patients and families
- Encouraging a collaborative, feedback-driven team culture
- Communicating with patients and families in a friendly and compassionate manner
You may be an experienced Administration Manager or someone ready to take the next step into leadership. What matters most is your proactive attitude, your warm and personable approach, and your commitment to providing exceptional service. You’ll role model Icon’s values and help build a confident, engaged and supportive team.
Skills and experience you’ll bring
- Experience leading a team in healthcare is welcomed, but not essential
- Certificate IV in Training and Assessment (favourable, not essential)
- Ability to work independently and within a team to plan, coordinate and organise workloads
- Strong time management and ability to prioritise effectively
- Experience delivering training or supporting team skill development
- Proven ability to build strong relationships with patients, doctors and other stakeholders
Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years' experience. There are currently 40 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of Icon’s cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.
For more information on our cancer services in Australia visit https://icongroup.global/en/our-services/cancer-services-australia/ or www.iconcancercentre.com.au
Here’s why our people choose us:
Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.
Our Culture and Benefits:
At Icon, we don’t just offer jobs—we offer careers that grow with you. Enjoy:
- Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
- Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
- Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
- Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
- Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
- Paid Parental Leave: Supporting you both personally and professionally.
At Icon Group, we’re incredibly proud of our passionate, dedicated people and the life-changing work they do. Apply Now to join us and make a difference. You belong with a team that genuinely cares.
Visit https://icongroup.global/en/careers/our-people/stories/ ;to read the inspiring stories of our team members.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.
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