Medical Records / Client servies officer


Administration Officer (Medical Records & Reception) - Icon Cancer Centre Southport
  • Permanent, Part Time Role, Weekdays (42 hours f/n) - Weekdays Only
  • Join the administration team supporting our oncology day hospital and making a difference in our patients lives.
  • Varied role: Work across medical records, medical reception and patient admissions.
  • Great Hourly Rate!  
Centre Hours: 8am – 5pm, Monday – Friday

Location: Premion Place, Level 9, 39 White Street, Southport QLD 4215
  
Learn more about our centre here: https://iconcancercentre.com.au/centre/southport/
  
The Opportunity   
As an Administration Officer on a part-time basis based in Southport, you’ll join a truly connected and talented team who are passionate about delivering the best possible patient care.  
 
Our team makes us who we are, they shape our impact and drive our success. And at Icon, you will be a true champion of our patients care by: 
  • Organising, retrieval and distribution of medical records for inpatient hospital admissions and appointments
  • Sorting and filing medical records in filing bays or compactus
  • Maintaining the records registers
  • Completing Audits of Medical Records
  • Creating new treatment plans and hard charts for clinics
  • Greeting patients and visitors at reception ensuring they are received in a professional, efficient and friendly manner
  • Facilitate the Patient Admission and Discharge procedures/paperwork
  • Performing health fund checks upon patient arrival, discussing any costs / gap payments / co-payments
  • Ensuring patients details are checked and updated on a regular basis
  • Ensuring that patients arrivals are marked and manage wait room functions for both medical practice and day hospital as needed  
What we hope you bring to the team
  • Experience in a similar role within the Healthcare industry.
  • Experience with Medicare DVA and Private Health.
  • Excellent organisational and time management skills.
  • Ability to work in fast-paced environment
  • Ability to communicate with clarity both verbally (face-to-face and telephone) and written.
  • Ability to use computer systems – competence required in Word and Excel.
  • Delivery of excellent client service (to internal and/or external clients).
  • Working autonomously, with a focus on compliance, repetitive tasks.  
Icon Cancer Centre – Australia and New Zealand
Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years' experience. There are currently 45 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of Icon’s cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home. 
For more information on our cancer services in Australia visit https://icongroup.global/en/our-services/cancer-services-australia/ or www.iconcancercentre.com.au
  
Here’s why our people choose us: 

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.  
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.  
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.  
Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.    

Our Culture and Benefits:
At Icon, we don’t just offer jobs—we offer careers that grow with you. Enjoy:
  • Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
  • Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
  • Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
  • Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
  • Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
  • Paid Parental Leave: Supporting you both personally and professionally.  
Excited to join Us?  
At Icon Group, we’re incredibly proud of our passionate, dedicated people and the life-changing work they do. Apply Now to join us and make a difference. You belong with a team that genuinely cares.

Visit https://icongroup.global/en/careers/our-people/stories/ ;to read the inspiring stories of our team members.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.  
  
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

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