Ready to take the next step in your healthcare administration career?
Join Icon Cancer Centre Liz Plummer in Cairns and take on a rewarding leadership role within a busy regional radiation oncology service, where great administration makes a genuine difference to patients and families every day.

You don’t need to already have Manager in your job title. You may be an experienced Senior Administration Officer, Senior Medical Receptionist, Practice Coordinator, Administration Team Leader or healthcare administrator who is ready for greater responsibility and the opportunity to step into formal leadership.

What matters most is that you are organised, approachable and dependable; enjoy supporting others to succeed; and can bring calm, accurate and compassionate administration to a busy patient-focused environment.

What you can look forward to

• A rewarding healthcare leadership role – work closely with a multidisciplinary cancer care team and play an important part in supporting the experience of patients and families throughout their care.
• The opportunity to lead and grow – coach and support your team, help improve processes and become a trusted operational resource within the centre.
• Meaningful, patient-focused work – your team plays an important role in making cancer treatment feel organised, welcoming and well supported for patients and their families.
• Permanent full-time employment with a 9-day fortnight.
• Competitive remuneration, professional development and career progression opportunities within Icon Group.
• A supportive multidisciplinary environment where administration is an integral part of delivering excellent cancer care.

What you’ll be doing
As Administration Manager, you’ll provide hands-on leadership and day-to-day support to the Administration team while working closely with the broader radiation oncology team to keep the service running smoothly.

• Lead, coach and support the Administration team day to day, including onboarding, training and ongoing skill development.
• Coordinate patient intake, appointments, referrals, reception and front-of-house workflows.
• Work closely with radiation oncologists, radiation therapists, nursing, centre leadership and other stakeholders to support timely and coordinated patient care.
• Remain connected to the frontline and step in to assist the team during busy periods, changing priorities or unexpected issues.
• Support accurate Medicare and private billing processes, including referral requirements and the appropriate use of relevant MBS item numbers.
• Ensure patient records and administrative documentation are accurate, complete and managed in accordance with privacy requirements.
• Help the team navigate new systems, processes and changing operational requirements confidently.
• Identify practical opportunities to simplify workflows, improve consistency and strengthen the patient experience.
• Build a collaborative culture where people communicate openly, share feedback, help one another and feel confident asking questions.
• Provide patients and families with a warm, professional and compassionate experience throughout their care.

About you
You might already be an Administration Manager – or you might be the experienced senior administrator everyone turns to when something needs sorting out.

Perhaps you’ve spent several years in medical reception or healthcare administration, regularly help newer team members, understand how to keep a busy clinic organised and are now wondering what the next step in your career could look like.

We’re interested in leadership potential as much as leadership titles.
You’ll ideally bring:

• Experience in healthcare administration, medical reception, specialist practice administration or another busy patient-facing healthcare environment.
• Strong administration fundamentals and excellent attention to detail.
• Experience coordinating, mentoring, training or informally supporting other team members. Formal management experience is welcomed, but not essential.
• The ability to remain calm, organised and responsive when priorities change.
• Strong time-management skills and the ability to coordinate competing workloads.
• Confidence learning new systems, processes and workflows, with good general computer skills including Excel, Word and Outlook.
• Experience with Medicare, MBS item numbers, referrals or medical billing would be advantageous, although we can support the right person to develop further in these areas.
• A warm and professional communication style, with the ability to build trusted relationships with patients, families, doctors and colleagues.
• A practical continuous-improvement mindset and the confidence to identify when something could work better.
• A genuine interest in helping other people develop and creating a positive, supportive team environment.

A Certificate IV in Training and Assessment would be favourable but is not essential.

Most importantly, if you’re an experienced healthcare administrator who feels ready for greater responsibility and the next step in your career, we’d genuinely encourage you to apply.

Icon Cancer Centre – Australia and New Zealand
Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years' experience. There are currently 40 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of Icon’s cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home. 

For more information on our cancer services in Australia visit https://icongroup.global/en/our-services/cancer-services-australia/ or www.iconcancercentre.com.au
  
Here’s why our people choose us: 

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.  
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.  
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.  
Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.    

Our Culture and Benefits:
At Icon, we don’t just offer jobs—we offer careers that grow with you. Enjoy:

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave: Supporting you both personally and professionally.  

Excited to join Us?  
At Icon Group, we’re incredibly proud of our passionate, dedicated people and the life-changing work they do. Apply Now to join us and make a difference. You belong with a team that genuinely cares.

Visit https://icongroup.global/en/careers/our-people/stories/ ;to read the inspiring stories of our team members.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.  
  
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.