Make Every Interaction Count Whilst Supporting Practice Operations
Join our expanding team at Icon Cancer Centre, Midland, and play a pivotal role in transforming patient care. As we grow to meet the needs of our community, you'll have the opportunity to utilise your administrative skills in a deeply rewarding capacity, supporting patients through their cancer treatment journey.
What’s in it for you?
- Purpose-driven work: Support patients and families during their cancer care journey.
- Work-life balance: Permanent full-time role, Monday to Friday – no weekends!
- Collaborative team: Work alongside our medical secretaries, receptionists, and clinical teams.
- Career development: Access to training, development pathways, and internal scholarships.
About the Role:
Step into a role where your administrative expertise directly supports patients through one of the most important journeys of their lives. As an Administration Officer – Practice Management, you’ll be the go-to person for coordinating appointments, managing referrals, and ensuring smooth day-to-day operations across our specialist services.
This isn’t just about managing tasks — it’s about creating a calm, organised experience for patients and families navigating cancer treatment. You’ll work across our surgical practice management department, liaising with internal teams and external providers to deliver seamless, compassionate care.
Key Responsibilities:
- Warmly welcome patients and manage their administrative needs
- Coordinate and schedule critical treatment appointments
- Manage and triage referrals for clinics and surgery.
- Answer patient queries with empathy, both in person and over the phone
- Ensure accurate billing and manage daily financial transactions
- Track patient progress through their treatment, making sure administrative needs are handled smoothly
- Maintain organised, up-to-date patient records
- Be familiar with medical terminology and health claims processes, including Medicare, Private Health Insurance, and DVA
Is this you?
We're looking for a proactive, compassionate individual with a passion for medical administration. Your attention to detail and ability to thrive in a fast-paced environment will be essential. Experience in a medical setting is preferred, along with strong communication skills and a commitment to exceptional patient care.
Our ideal candidate will meet the following key selection criteria:
- Previous experience in a hospital, medical practice, or day procedure reception (electronic practice management systems experience highly desirable – Gentu and/or Genie)
- Strong understanding of medical reception and inpatient services
- Ability to manage time efficiently, work independently, and collaborate with a team
- Excellent communication and problem-solving skills, especially in sensitive situations
- Competence with Windows-based programs such as Email and Word
- Basic knowledge of medical billing and health insurance claims (Medicare, Private Health Insurance, and DVA)
Join a team that is as passionate about delivering outstanding care as you are! If you’re looking for a role where your attention to detail and positive attitude will make a real impact, we’d love to hear from you.
About Icon:
Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years' experience. There are currently 40 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of Icon’s cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.
For more information on our cancer services in Australia visit https://icongroup.global/en/our-services/cancer-services-australia/ or iconcancercentre.com.au
Want to learn more about our Midland Centre? https://iconcancercentre.com.au/centre/midland/
Benefits you’ll enjoy:
- Career-Enhancing Training: Access dedicated, industry-recognized pharmacy training courses to boost your career.
- Competitive Remuneration & Professional Development: Enjoy a structured career pathway and competitive pay.
- Rewards & Recognition: Be part of a valued rewards program that acknowledges your hard work.
- Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app.
- Flexible Work Arrangements: Benefit from flexible options, including hybrid work environments, compressed work weeks, and varying start-finish times.
- Novated Lease Options: Access convenient vehicle financing through our partner RemServ.
- Paid Parental Leave: Enjoy paid parental leave as a permanent employee.
- Wellness Support: Utilize resources and tools to balance your psychological and physical health.
We’re excited for you to join us!
At Icon, build relationships that matter. Apply Now because At Icon, You Can.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs) including COVID-19. Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPD’s.