Why choose us?
Icon Group is Australia’s largest dedicated cancer care provider with a growing reach into New Zealand, UK and Asia. With over 3,500 employees’ company-wide, Icon Group’s global footprint includes cancer centres, specialist surgical centres, a health screening service, chemotherapy compounding facilities, dozens of pharmacies and the largest private cancer clinical trials program in Australia.
As a purpose-led organisation, we are committed to changing the dial on healthcare outcomes across Asia Pacific and beyond. Icon exists to deliver the best healthcare possible as close to home as possible for patients across the globe.
Our future success depends on the quality and commitment of our team, so we are devoted to empowering our people to thrive in their career through personal and professional growth and development. If you are looking for a dynamic and rewarding role that supports our frontline team to make a difference in the lives of cancer patients globally, this is the opportunity for you!
About the role:
We currently have a permanent full-time job to join our Site Services Delivery team in Sydney. Supporting metro locations and travelling on occasion interstate. Reporting to the Site Services Lead, you will proactively provide frequent onsite IT support to all divisions of Icon Group as well as remote support for Australia and New Zealand staff.
Key responsibilities:
- Frequently visiting onsite providing IT support using ITIL best practices
- Identifies and resolves issues with IT hardware & applications, following agreed procedures
- Carry out agreed system maintenance tasks
- Ensures that incidents and requests are properly documented and resolved
- Investigates problems in systems and processes and implement workarounds and solutions
- Assists with the implementation of agreed remedies and preventative measures
- Acts as the routine contact point, receiving and handling requests for onsite support
- Responds to a broad range of service request for support by providing information to fulfil requests or enable resolution
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate
- Contributes to the creation of support documentation
- Installs or removes hardware and/or software, using supplied installation instructions and tools as part of BAU or project related activities
- Work cooperatively within a national team, exchange information & knowledge and assist other team members to achieve team objectives and work outcomes
- Collaborate with and escalate to, where necessary, other teams within IT and the broader business to ensure prompt resolution by the correct support personnel and communication with business stakeholders
We are seeking a self-motivated individual who can effectively prioritise and support the onsite needs of the divisions of Icon Group. You will have the ability to independently solve problems and support your team members when necessary. Having the capability to take ownership of issues with a view to continuously improve is crucial in this role.
Mandatory requirements:
- Valid driving licence, roadworthy vehicle and willingness to travel onsite
- Tertiary computing related qualification preferred
- Commercial IT qualifications e.g., short technical courses in particular systems, IT products, etc
- Strong understanding of technical issue resolution workflow and systems
- Excellent communication skills, both written and verbal
- Able to work autonomously and see jobs through to completion with minimal direct supervision