Each year, patients’ experience of outpatient cancer care throughout NSW is independently surveyed by the Bureau of Health Information (BHI) in partnership with the Cancer Institute NSW. This year almost 10,000 patients from 44 facilities, both public and private, were surveyed.
The survey aims to assess patients’ experiences with various aspects of their cancer care. Patients were asked to evaluate their experiences regarding compassion, respect, kindness, trust, involvement in decision-making, timely and coordinated care, effective communication, clear information, and a safe, comfortable environment.
