Key Points

• Permanent, full-time employment based at Icon Group’s Head Office in South Brisbane.
• Hybrid work arrangement – enjoying the flexibility of working from home and in the office.
• Accounts Receivable experience is highly regarded but not mandatory - we welcome applicants with a background in high-volume customer support or call-centre roles to apply.

  
At Icon, You Can
If you're an experienced customer service professional seeking the stability of full-time, permanent employment, along with genuine career growth opportunities within a healthcare organisation that makes a real, positive impact on people's well-being - this role could be a great fit for you.
  
As we continue to grow, what we do matters to more and more people every day. Each role at Icon holds a strong contribution to the care provided, and when you choose a career with Icon, you help change people’s lives for the better.

What You’ll Do
As our Accounts Receivable Officer, you’ll be the first point of contact for patient billing enquiries. You’ll help patients understand their medical bills and provide support with outstanding balances. While there are some low-level debt collection responsibilities, these are limited to notifying patients of minor arrears.
  
Key Responsibilities

• Responding to a high volume of patient account queries via phone and email.
• Managing day-to-day administrative tasks related to customer accounts.
• Monitoring and managing outstanding debts.
• Building strong relationships with internal and external stakeholders.
• Processing invoices and performing minor reconciliations.

What You’ll Bring
This role requires the ability to manage a high volume of incoming patient enquiries, primarily over the phone. There will be times when your day is almost entirely focused on responding to these queries. While full training will be provided, we are currently seeking applicants with prior experience in high-volume customer telephone service environments to ensure a smooth transition into the role.
  
Essential Requirements

• Minimum 1 years’ experience in customer support roles.
• Proven experience handling high-volume and complex phone queries.
• Great communications skills with the ability to deal with sensitive health care situations through an empathetic approach.
• Time management skills with demonstrated ability to prioritise workload.
• Permanent Australian working rights.

Desirable Skills & Experience

• Customer support experience in the healthcare, banking or insurance.
• Experience working in call centre environments.

  
Amazing Benefits We’ll Provide

• Dedicated career-enhancing and industry-recognised pharmacy training courses
• Competitive remuneration and structured professional development through our National Career Pathway
• Valued rewards and recognition program
• Incredible discounts and cashback on hundreds of brands through our internal Ignite app
• Access to novated lease (salary packaging) options via our partner RemServ
• Access to paid parental leave for permanent employees
• Resources and tools to help support and balance psychological and physical health
• Exciting international opportunities as part of Icon’s expansion
• Opportunity to apply for our internal Middleton Scholarship program, which is focused on empowering continued professional development

  
About Icon Group
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.  
 
Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.  
 
For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group  
  
To Apply
Please attach a resume and cover letter showing us why you’d love to join us, and what makes you a great fit for the role.
  
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
  
Visit https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people.

Pre-Employment Health Requirement
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.