Icon Group is Australia’s largest dedicated cancer care provider, delivering integrated cancer services across medical oncology, radiation oncology, haematology, pharmacy and compounding. With operations spanning Australia, New Zealand, Asia and the UK, we are united in our vision to deliver the best care possible, to as many people as possible, as close to home as possible.
Our growth is rapid, our technology is cutting‑edge, and our teams are deeply connected through a shared commitment to delivering meaningful impact for patients every day.
The Opportunity
We are seeking an experienced Accounts Receivable Team Leader to lead and mentor our national Pharmacy AR team. This is a newly created, additional Team Leader role designed to support our growing operations and further strengthen our national AR capability.
Based at our South Brisbane headquarters and reporting to the Accounts Receivable Manager, this role combines operational oversight, hands‑on customer engagement, and people leadership.
You will guide Senior AR Officers and AR Officers across Australia, ensuring timely collections, a strong customer experience, and accurate financial outcomes within a high‑volume environment.
Key Responsibilities
Customer Service & Query Resolution
- Lead and oversee professional handling of inbound and outbound phone and email enquiries.
- Act as the escalation point for complex customer and client issues.
- Drive a first‑contact resolution approach and coach the team on communication, negotiation and service recovery techniques.
- Build strong relationships with internal stakeholders to support timely issue resolution.
- Manage daily AR operations aligned with agreed collection and customer service KPIs.
- Research, respond to, and resolve payment discrepancies and disputes.
- Ensure privacy, confidentiality and data security requirements are adhered to.
- Oversee accurate and efficient data and document management.
- Mentor and support team members through on‑the‑job coaching and skills development.
- Identify and implement process improvements focused on accuracy, efficiency and customer outcomes.
- Model customer‑centric behaviour and continuous improvement practices.
- Demonstrated Accounts Receivable experience, including resolving complex queries.
- Proven experience leading and developing a team.
- Strong customer service capability and relationship‑building skills.
- Advanced computer literacy, particularly in the Microsoft Office suite.
- Strong time management, prioritisation and attention to detail.
- Ability to remain adaptable and resilient in a high‑volume environment.
Icon offers a collaborative environment where your work directly contributes to improving patient care across more than 120 locations internationally.
Our people value:
- Purpose in meaningful work
- Impact at scale
- Deep connection across teams
- Continuous opportunity for growth and innovation
- Flexible work arrangements
- Professional development programs
- Rewards and recognition initiatives
- Novated leasing options
- Access to paid parental leave
If you are a confident leader with strong AR expertise, a customer‑focused mindset and a passion for continuous improvement, we encourage you to apply and help us continue delivering world‑class care for our patients.