Medical Administration Officer – Icon Cancer Centre, Noarlunga, SA
Permanent Part-Time working 0.6FTE - days of work Wednesday to Friday.

Are you ready to make a meaningful impact in a growing healthcare team? Join us at Icon Cancer Centre, Noarlunga, where your administrative expertise will directly support patients through one of the most important journeys of their lives. As our centre expands to meet the needs of the community, we’re looking for a passionate Medical Administration Officer to help deliver exceptional care in a role that’s both professionally fulfilling and personally rewarding.


Why This Role Matters
This is more than just an admin job—it’s a chance to be a trusted guide for patients navigating cancer treatment. From scheduling appointments to managing referrals and billing, you’ll be a key part of a compassionate team that ensures every patient feels supported, informed, and cared for, and the surgeon’s practice runs smoothly.
  
What You’ll Be Doing

• Be the welcoming face of our centre, greeting patients and families with warmth and professionalism
• Coordinate vital treatment appointments and manage referrals across clinics and surgical services
• Provide empathetic support to patient queries, both in person and over the phone
• Ensure accurate billing and handle daily financial transactions
• Maintain up-to-date patient records and track progress throughout treatment
• Use your knowledge of medical terminology and claims processes (Medicare, Private Health Insurance, DVA) to streamline care

About you:
We are looking for an experienced Administration Officer with outstanding customer service skills to join our team.  Are you proactive, personable, and passionate about delivering outstanding service? Join us if you have:

• Experience in a front-line administrative role including the use of electronic management systems.
• An understanding of Medicare and health insurance funds would be an advantage.
• Windows (or similar) programs e.g., Email, Word
• Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner.
• Demonstrated effective interpersonal communication and collaborative problem-solving skills when managing difficult and sensitive issues with team members, patient and their families, VMO’s and other customers.
• Excellent organisational and time management skills.
• Ability to work cooperatively and effectively as a team member, supporting the Icon values to achieve Vision and Mission of Icon.
• Ability to demonstrate a high level of resilience and emotional intelligence while working in a demanding and stressful environment. Ability to establish successful relationships with team members, patients, doctors and other customers by ensuring needs and expectations are understood and managed in a timely and effective manner thereby enhancing clinical services.
• Ongoing development of skills and knowledge by participating in training and development programs to ensure competence to meet operational needs, achieve strategic goals and engage team members in their work.  

Join a team that’s passionate about delivering excellence in cancer care. If you’re ready to bring your skills to a role where every detail matters and every day makes a difference, we’d love to hear from you.

Icon Group  
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.  
 
Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.  
 
For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group  
  
Here’s why our people choose us: 

• Career-Enhancing Training: Access dedicated, industry-recognized training courses to boost your career.
• Competitive Remuneration & Professional Development: Enjoy a structured career pathway and competitive pay.
• Rewards & Recognition: Be part of a valued rewards program that acknowledges your hard work.
• Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app.
• Novated Lease Options: Access convenient vehicle financing through our partner RemServ.
• Paid Parental Leave: Enjoy paid parental leave as a permanent employee.
• Wellness Support: Utilize resources and tools to balance your psychological and physical health.
• Global Opportunities: Explore exciting international opportunities as part of Icon’s expansion.
• Middleton Scholarship Program: Apply for our internal scholarship to support your professional development.  

We’re excited for you to join us!  
At Icon, build relationships that matter. Apply Now because At Icon, You Can. 
 
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.  
  
Pre-employment Health Requirement
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.