As a Medical Administration Officer, you’ll ensure our centre runs seamlessly while delivering exceptional care to our patients and families. From booking appointments to processing billing, your attention to detail and customer service will enhance the experience for every patient who walks through our doors.
  
Key Responsibilities:  

• Welcome patients with warmth and professionalism.
• Schedule appointments and manage patient information accurately.
• Handle patient billing and discuss fees with confidence.
• Respond to enquiries via phone and in person.
• Support the administration team with organisational tasks.
• Uphold Icon’s vision and values in every interaction.  

About you:
We are looking for an experienced Administration Officer with outstanding customer service skills to join our team.  Are you proactive, personable, and passionate about delivering outstanding service? Join us if you have:

• Experience in a front-line administrative role including the use of electronic management systems.
• An understanding of Medicare and health insurance funds would be an advantage.
• Windows (or similar) programs e.g., Email, Word
• Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner.
• Demonstrated effective interpersonal communication and collaborative problem-solving skills when managing difficult and sensitive issues with team members, patient and their families, VMO’s and other customers.
• Excellent organisational and time management skills.
• Ability to work cooperatively and effectively as a team member, supporting the Icon values to achieve Vision and Mission of Icon.
• Ability to demonstrate a high level of resilience and emotional intelligence while working in a demanding and stressful environment. Ability to establish successful relationships with team members, patients, doctors and other customers by ensuring needs and expectations are understood and managed in a timely and effective manner thereby enhancing clinical services.
• Ongoing development of skills and knowledge by participating in training and development programs to ensure competence to meet operational needs, achieve strategic goals and engage team members in their work.  

Icon Group  
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.  
 
Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.  
 
For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group  
  
Here’s why our people choose us: 

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.  
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.  
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.  
Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.  
  
Extra benefits for YOU:  

• Career-Enhancing Training: Access dedicated, industry-recognized training courses to boost your career.
• Competitive Remuneration & Professional Development: Enjoy a structured career pathway and competitive pay.
• Rewards & Recognition: Be part of a valued rewards program that acknowledges your hard work.
• Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app.
• Novated Lease Options: Access convenient vehicle financing through our partner RemServ.
• Paid Parental Leave: Enjoy paid parental leave as a permanent employee.
• Wellness Support: Utilize resources and tools to balance your psychological and physical health.
• Global Opportunities: Explore exciting international opportunities as part of Icon’s expansion.
• Middleton Scholarship Program: Apply for our internal scholarship to support your professional development.  

We’re excited for you to join us!  
At Icon, build relationships that matter. Apply Now because At Icon, You Can. 
 
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.  
  
Pre-employment Health Requirement
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.