Booking Coordinator – Bowen Icon Cancer Centre, Wellington

We are searching for a confident, proactive Booking Coordinator with proven experience in healthcare scheduling and patient coordination. This role is ideal for someone who uses initiative, thinks ahead, problem solves with ease, and brings strong people skills to every interaction.
  
What we offer

• A fast‑paced administration role in a warm, supportive multidisciplinary team
• Permanent full‑time position, Monday to Friday (9‑day fortnight)
• Meaningful, fulfilling work in cancer care

Kōrero mō te tūranga, About the Role
As our Booking Coordinator, you will play a vital part in ensuring every patient’s journey is seamless and well‑supported. You will be the organisational anchor of our day hospital, coordinating complex schedules, anticipating next steps, and keeping patients, whānau, and clinicians well‑informed.
  
This role suits someone who brings initiative, intelligence, and a calm, solutions‑focused approach to a busy clinical environment.

Key Responsibilities

• Coordinate oncology appointments, treatment sessions, follow‑ups, and daily treatment room schedules
• Work closely with doctors, Clinical Leaders, and the broader multidisciplinary team to maintain smooth service flow
• Liaise with private health insurers to complete eligibility checks and pre‑authorisations
• Provide clear, compassionate communication to patients and whānau while maintaining accurate clinical and administrative records
• Support reporting and quality initiatives, contributing to a positive, patient‑centred administrative environment  

About you
You will thrive in this role if you bring:

• Previous experience coordinating bookings or scheduling within a healthcare setting (essential)
• High levels of initiative, sound judgement, and the ability to anticipate needs before they arise
• A strong work ethic and the ability to stay organised and composed in a fast‑moving environment
• Excellent people skills, empathy, and professionalism in all patient and team interactions
• Confidence working with systems, multitasking, and managing details accurately
• An understanding of private health insurance and funding processes (or the ability to learn quickly)

E pā ana ki a tātou | About Us
The Bowen Icon Cancer Centre is a joint venture between Evolution Healthcare and Icon Group, established in 2017. The centre provides integrated, non-surgical cancer treatments in an outpatient setting, operating Monday to Friday (8am–6pm) with flexibility for after-hours treatment when required. Each year, approximately 900 new patients receive care across three medical specialties: Medical Oncology, Radiation Oncology, and Clinical Haematology, including consultation, treatment, and supportive care. Located within the Bowen Specialist Centre in Wellington, the purpose-built facility features:

• A radiation treatment suite with a linear accelerator, CT scanner, and advanced planning technology
• A day hospital with seven systemic treatment spaces
• Six outpatient consulting rooms

The multidisciplinary team includes medical specialists, nurses, radiation therapists, medical physicists, administration staff, clinical trials coordinators, and management. The centre also maintains close relationships with independent providers of supportive care services.

Evolution Healthcare
Evolution Healthcare is a leading provider of private healthcare services in New Zealand. The group operates six hospitals, five specialist day surgeries, a maternity hospital, and nationwide health and wellbeing businesses delivering physiotherapy, rehabilitation, and occupational health services. Evolution sets new standards in the private healthcare sector through the range and quality of its facilities and services.

Icon Group
Icon Group is a global leader in integrated cancer care, with operations across Australia, New Zealand, ASEAN, Mainland China, and the United Kingdom. Icon Cancer Centres form part of this network, which includes more than 55 centres in Australasia. Icon Group oversees clinical responsibility for Bowen Icon Cancer Centre in Wellington and is committed to delivering world-class cancer care. The organisation offers a dynamic work environment, career development pathways, unique rewards and benefits, and opportunities to contribute to a growing and innovative market leader.

Excited to join Us?  
Me pēhea te tuku tono, How to Apply:
If you are highly enthusiastic, quick to adapt in a fast-paced environment and are passionate about healthcare, we want to hear from you. In return we offer a friendly, flexible and dynamic work environment and the opportunity to work for a growing and innovative market leader.