Key Points:

• Full-time Business Support Officer – Slade Pharmacy, Epworth Hospital Richmond
• Provide high level administrative support to the pharmacy leadership team
• Lead a team of Customer Service Officers ensuring highest service delivery to all patients and clients
• Be part of a growing company with great benefits and opportunities to grow

Slade Pharmacy is a lead provider of medication management services and has a strong track record of technological innovation. As a growing company Slade integrates hospital, community and compounding pharmacy services to the oncology sector and private hospitals across NSW, Victoria and Queensland.  

The Opportunity:
Join the Slade Pharmacy team at Epworth Hospital in Richmond on a permanent, full-time basis, and play a key role in supporting our dynamic pharmacy department. Reporting directly to the Pharmacy Operations Manager, you will provide high-level administrative support to the Leadership Team. In this position, you will also lead our Customer Service Officers, ensuring that all our patients and clients receive the highest standard of care.

Key Responsibilities:

• Provide the Leadership team at Richmond high-level administrative support
• Preparation of meeting agendas and documentation of minutes for committees
• Staff recruitment and onboarding support
• Management and develop the Customer Service Team

About Slade Pharmacy Richmond:
Slade Pharmacy Richmond is part of the Icon Group.  We are a busy Hospital and Retail Pharmacy located on Bridge Road, ground level of the renowned Epworth Hospital.  Our Pharmacy is well appointed with high-end brands such as Chanel, Dior and Lancôme.  You will form part of a focused team who aim to provide our customers with an exceptional level of service.

About Icon Group:
Icon Group provides a complete suite of services to support the operation of more than 75 pharmacies across Australia. Icon Group supports Slade and Epic pharmacies specialising in hospital and oncology pharmacy services. This includes regional and metropolitan sites in both public and private hospitals that range from 31 to 900 beds. 

The national pharmacy network offers partner hospitals best-practice medication supply and clinical pharmacy services, combined with extensive experience and knowledge of pharmacy governance and quality management practices.  

For more information visit https://icongroup.global/en/our-services/pharmacy-services  

Here’s why our people choose us:  

• Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
• Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
• Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
• Opportunity, at Hand: We’re continually innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

Visit https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people. 

Who are we looking for?
We are looking for an individual who is driven, with exceptional customer service skills and a desire to further their career whilst providing exceptional administrative support to our pharmacy leadership team in a hospital setting.
Our ideal candidate will have:

• Excellent written and verbal communication skills
• Advanced MS Office skills, including Word, Excel, and PowerPoint
• Outstanding communication and customer service skills
• Positive and engaged working style and approach to work and stakeholders
• Ability to multitask, prioritize, and escalate issues as required
• Ability and willingness to learn new systems and processes
• Proven ability to work autonomously and exercise good judgement and initiative
• Proven ability to manage others

Previous hospital experience is not essential. If you meet the above criteria and think you’ve got what it takes, then we invite you to submit your application.

Excited to join us?
At Icon, it’s our people who shape our impact. Find a career that matters to you, with Icon. So, Apply Now because At Icon, You Can.

Here are just a few of the benefits available at Icon Group:  

• Elevate your pharmacy career with hands-on training in hospital pharmacy - ideal for community pharmacists
• Competitive remuneration and structured professional development through our National Career Pathway
• Incredible discounts and cashback on hundreds of brands through our internal Ignite app
• Access to novated lease options via our partner RemServ
• Resources and tools to help support and balance psychological and physical health  
• Exciting internal opportunities as part of Icon’s expansion

For other unique opportunities where you can fast-track your career and make a lasting impact visit https://icongroup.global/en/regional-pharmacy-roles/

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

Health Requirement
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.