We are looking for a compassionate and highly organised Day Hospital Receptionist to join our healthcare team. This is a frontline role where you will make a genuine difference to patients, families and clinicians by delivering exceptional customer service and ensuring the smooth coordination of day hospital appointments.
If you thrive in a fast‑paced medical environment, enjoy supporting patients during vulnerable moments, and take pride in being the calm and welcoming first point of contact — we’d love to hear from you.
About the role
Reporting to the Administration Manager, you will provide efficient, responsive reception and administrative support to the Day Hospital, working closely with nurses, medical secretaries and Visiting Medical Officers to ensure coordinated and timely patient care. This is a Permanent Part-time position working 7.5-hour shifts on Mondays, Wednesdays, Thursdays, and Fridays within centre hours of 7am to 6pm.
You will be responsible for managing patient appointments, supporting admissions and billing processes, and maintaining clear communication across teams to ensure an exceptional patient experience.
Key responsibilities
Reception and patient service
- Welcome and liaise with patients and their families in a friendly, compassionate and professional manner
- Answer phones promptly and courteously, managing enquiries and messages accurately
- Manage correspondence including emails and facsimiles
- Complete admission and separation documentation accurately
- Record patient admission and discharge times
- Identify and invoice patients correctly for outpatient services
- Coordinate patient appointments efficiently, considering treatment protocols, chair availability, nursing resources and VMO schedules
- Liaise closely with Medical Secretaries to align appointments with VMO sessional times
- Work collaboratively with the Nurse Manager and Clinical Nurse Consultants to maintain continuity of care
- Monitor and document patient waiting times and communicate updates to relevant stakeholders
- Accurately identify and record new patients and new treatments
- Arrange overnight hospital accommodation where required
- Organise DVA and Queensland Ambulance transport
- Liaise with Oncology teams to coordinate concurrent chemotherapy and radiotherapy appointments
- Participate in cross‑training to support other administrative roles
- Provide relief support as required to ensure continuity of patient services
You are calm under pressure, organised and genuinely care about delivering high‑quality patient‑centred service. You work well both independently and as part of a team, and you communicate confidently with a wide range of stakeholders.
You will bring:
- At least 12 months’ experience in a medical or hospital reception role
- Experience using electronic practice management systems
- Strong computer skills, including email and Microsoft Word
- Excellent interpersonal and communication skills
- Strong organisational and time‑management abilities
- The ability to manage sensitive situations with empathy and professionalism
- A current driver’s licence
- AMA Medical Reception Training or equivalent
- Be part of a supportive, values‑driven healthcare team
- Make a meaningful impact on patient experiences every day
- Work in a collaborative clinical environment with ongoing learning opportunities
- Enjoy a role that offers variety, responsibility and purpose
If this sounds like the opportunity for you, we encourage you to apply with your resume and a brief cover letter outlining your suitability for the role.
Applications will be reviewed as they are received.
Icon Group
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.
Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 4000 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.
For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group
Extra benefits for YOU:
- Career-Enhancing Training: Access dedicated, industry-recognized training courses to boost your career.
- Competitive Remuneration & Professional Development: Enjoy a structured career pathway and competitive pay.
- Rewards & Recognition: Be part of a valued rewards program that acknowledges your hard work.
- Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app.
- Flexible Work Arrangements where applicable: Benefit from flexible options, including hybrid work environments, compressed work weeks, and varying start-finish times.
- Novated Lease Options: Access convenient vehicle financing through our partner RemServ.
- Paid Parental Leave: Enjoy paid parental leave as a permanent employee.
- Wellness Support: Utilize resources and tools to balance your psychological and physical health.
- Global Opportunities: Explore exciting international opportunities as part of Icon’s expansion.
- Middleton Scholarship Program: Apply for our internal scholarship to support your professional development.
At Icon, build relationships that matter. Apply Now because At Icon, You Can.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Pre-employment Health Requirement
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.
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