From local setup to regional leadership
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His keen interest to be involved was evident from the early stages through to the clinical operations, recognising it was an opportunity to help establish a new centre while supporting the team on the ground.
In Bali, Jong played a hands-on role in bringing the centre to life as a Medical Physicist, from commissioning critical technology through to supporting the team as they treated their first patients.
He worked across key systems including the CT simulator, TrueBeam, treatment planning system, stereotactic program and PET/CT, while also training up local physicists in Icon’s workflows and practices.
But beyond the technical setup, it was the people and milestones that stood out most.
Supporting the first brain stereotactic treatment in Bali and the first breast DIBH VMAT case with Varian in Indonesia marked a turning point not just for the site, but for the team’s confidence in delivering advanced care safely.
Although the centre had its standout moments, it also had its fair share of unexpected challenges.
There were moments that required patience and persistence outside of the clinical environment, including navigating customs to bring critical equipment into the country for commissioning.
“These experiences really highlighted the importance of planning and being adaptable, whilst still maintaining clinical standards,” Jong said.
While the clinical work was significant, some of the most valuable learnings came from working in a different environment and culture.
“Being able to attend local cultural events helped me better understand the working environment and culture in Bali,” Jong said.
“It was invaluable to get a mix of technical challenges but also experiencing new things.”
For Jong, it reinforced that delivering care globally is about more than systems and processes, it’s about understanding people, building trust and working together effectively across borders.
Following his work in Bali, Jong has since stepped into a broader position as Regional Medical Physics Manager for ASEAN, continuing to support multiple sites across the region.
His focus is on aligning medical physics practices, supporting teams across different countries, and ensuring consistent clinical standards regardless of location.
The experience has shaped how he approaches his work.
“It has helped me become more adaptable and confident working across different sites,” Jong said.
“In addition to reinforcing the importance of strong processes and clear communication, especially when working across cultures.”
For Jong, delivering the best care possible across the globe comes down to consistency and collaboration.
“It’s about ensuring every centre has the right systems, good processes and trained teams to provide safe and effective treatment,” he says.
“And just as importantly, it’s about sharing knowledge and supporting each other across regions to continuously improve patient care.”
Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into New Zealand, Asia and the United Kingdom.
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