Administration Manager – Icon Cancer Centre Tennyson Centre, Kurralta Park, SA

• Permanent Full-Time Role– Monday to Friday
• Located at the Tennyson Centre, Kurralta Park
• Grow Your Career – Access development opportunities across Icon’s national network

Lead our warm and welcoming administration team at Icon Cancer Centre Tennyson Centre, where your skills and experience in medical and hospital administration as well as in people leadership, will directly support patients on their cancer journey.
  
Why This Role Matters
Reporting to the Site Manager, the Administration Manager plays a pivotal role in leading and ensuring the delivery of exceptional administrative services across the site to ensure a high standard of service for patients, doctors, and clinical teams.
  
This is a hands-on, varied role that requires close collaboration across all disciplines including medical, nursing and administrative teams as well and close interactions with Head Office teams. You will have overarching responsibility for the smooth day-to-day operation of the site’s administrative services. Key areas include strong people leadership, billing, data integrity, rostering, training and development, and oversight of daily administrative activities.

This is a permanent, full-time position working 76 hours per fortnight, Monday to Friday

Key Responsibilities: 

• Create a warm, safe, and welcoming environment for patients, doctors, team members, and visitors
• Build a high performing team culture through clear expectations, consistent leadership and proactive management of behaviour.
• Lead, supervise, and support the Administration team, including identifying training and development needs
• Ensure the consistent implementation of processes and policy to enable a consistent, reliable and trusted service
• Ensure efficient and coordinated patient scheduling and high-quality reception services
• Support recruitment activities for the Administration team
• Ensure accurate and timely Medicare and private billing and debt management, ensuring compliance with legislative requirements
• Maintain accurate patient records and uphold privacy and confidentiality standards
• Contribute to accreditation and quality assurance processes
• Implement practice changes and continuous improvement initiatives effectively
• Manage resources in line with KPIs and operational targets, under the guidance of the Site Manager
• Collaborate with site leaders to deliver high-quality, patient-centred care  

About You:
You are a motivated and customer-focused administration leader with a positive, professional approach and strong sense of accountability for your own and your team’s outcomes. With strong presentation and interpersonal skills, you thrive in a busy healthcare environment and enjoy leading teams to deliver outstanding service and patient outcomes.
  
You will take an integral role in managing daily administrative operations and actively work with teams from other Icon sites to ensure consistent processes and to build a network of trusted administrative support personnel. If you are passionate about leadership, service excellence, and continuous improvement, we would love to hear from you.

Skills & Experience 

• Demonstrated experience leading a high performing team in a patient- or customer-focused environment
• Demonstrated clear, respectful communication and ability to build effective working relationships across all levels.
• Strong understanding of health administration within a medical setting, including doctor consultations and patient hospital admissions
• Ability to work autonomously and collaboratively, with strong planning and organisational skills
• Proven ability to show initiative, prioritise workloads and manage time effectively
• Experience identifying training needs and delivering training and development to maintain capability and engagement within teams
• Strong relationship-building skills with patients, doctors, clinical and support teams and other key stakeholders
• Excellent computer skills and experience with practice management software or electronic medical records with a continuous improvement mindset
• Knowledge of healthcare legislative and compliance requirements (desirable)
• Qualifications or formal training in leadership or management (desirable)

Learn more about the Icon Cancer Centre Adelaide - https://iconcancercentre.com.au/centre/adelaide/

Icon Group  
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.  
 
Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.  
 
For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group  

Here’s why our people choose us: 

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.  
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.  
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.  
Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.    

Our Culture and Benefits:
At Icon, we don’t just offer jobs—we offer careers that grow with you. Enjoy:

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave: Supporting you both personally and professionally.  

Excited to join Us?  
At Icon Group, we’re incredibly proud of our passionate, dedicated people and the life-changing work they do. Apply Now to join us and make a difference. You belong with a team that genuinely cares.

Visit https://icongroup.global/en/careers/our-people/stories/ ;to read the inspiring stories of our team members.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.  
  
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

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