Administration Team Leader | Icon Cancer Centre Kurralta Park, SA | 
  
We are seeking an overarching Administration Team Leader with excellent communication skills, strong problem-solving abilities, the capacity to motivate and empower a team of 18 staff, a collaborative approach, and the ability to effectively manage conflicts, all while demonstrating strong leadership qualities and integrity  

• Lead a Team of Medical Administrators within our ICON Cancer Care Centre
• Champion our Friendly and Supportive Environment, for both Staff and Patients
• Competitive Remuneration, Development & Progression Opportunities
• Permanent, Full-Time (Monday to Friday) – Kurralta Park, SA  

About You:
You are a motivated and customer-focused administration leader with a positive, professional approach and strong sense of accountability for your own and your team’s outcomes. With strong presentation and interpersonal skills, you thrive in a busy healthcare environment and enjoy leading teams to deliver outstanding service and patient outcomes.
  
Key Responsibilities:

• Collaborate with the Administration Manager to coordinate patient appointment times and maintain effective reception services.
• Supervise and support the Administration team, ensuring smooth operations and high standards of service delivery.
• Managing resourcing between administration teams to ensure workload is appropriately allocated for the day.
• Provide flexible support across various roles within the team as needed to optimize patient care.
• Deliver superior customer service by ensuring efficient service delivery to patients and their families.
• Foster a collaborative team environment, encouraging input and feedback from team members.
• Communicate with patients and their families in a compassionate and friendly manner.
• Solving complex doctor requests.
• Process and validate Health Fund claims accurately.
• Facilitating a large number of patients daily.
• Managing a high number of inbound calls.
• Maintaining KPIs.  

What you bring:

• Minimum three years' experience in a similar role, including proficiency in electronic practice management systems.
• Familiarity with Medicare, DVA, and Private Health Insurance processes
• Demonstrated excellent, clear, respectful communication and ability to build effective working relationships across all levels
• Familiarity with Medicare, DVA, and Private Health Insurance processes.
• Strong organizational, time management skills and problem-solving abilities.
• Proficiency in computer systems, particularly in Word and Excel.
• Demonstrated commitment to delivering excellent client service, both internally and externally.
• Advanced knowledge of medical terminology preferred.
• A collaborative spirit and the resilience to work in a demanding environment
• A commitment to continuous learning and professional development  

Icon Group  
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.  
 
Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.  
 
For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group  

Here’s why our people choose us: 

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.  
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.  
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.  
Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.    

Our Culture and Benefits:
At Icon, we don’t just offer jobs—we offer careers that grow with you. Enjoy:

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave: Supporting you both personally and professionally.
• Wellness Support: Utilise resources and tools to balance your psychological and physical health.
• Middleton Scholarship Program: Apply for our internal scholarship to support your professional development.  

Excited to join Us?  
At Icon Group, we’re incredibly proud of our passionate, dedicated people and the life-changing work they do. Apply Now to join us and make a difference. You belong with a team that genuinely cares.

Visit https://icongroup.global/en/careers/our-people/stories/ ;to read the inspiring stories of our team members.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.  
  
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

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