Are you passionate about delivering exceptional patient experiences? We’re looking for a dedicated and detail-oriented professional to be the driving force behind seamless, high-quality care for our private patients.
  
Enjoy a supportive work environment that values work-life balance, including a 5-day work week, attractive medical benefits, and a truly rewarding career experience. This role is ideal for individuals with strong oncology administrative experience (such as PSA or PSE), as well as nurses who are keen to transition into a patient-focused administrative role.
  
Responsibilities:

•  Be the first point of contact, handling enquiries from private patients with warmth and professionalism.
• Prepare thoroughly for each appointment and ensure timely follow-ups for a smooth care journey.
• Coordinate personalised care plans, supporting patients and their caregivers every step of the way.
• Manage insurance-related enquiries and referrals efficiently
• Work closely with specialists to coordinate referrals and continuity of care.
• Provide end-to-end administrative and logistical support for patient visits and treatments.
• Collaborate with internal departments and external providers to deliver integrated care.
• Continuously improve and streamline workflows to enhance private patient services.
• Coordinate and support VIP/VVIP patient appointments with discretion and excellence.
• Manage doctors’ schedules to optimise patient flow and experience.
• Take on additional responsibilities that contribute to team success.

Requirements:

• Minimum diploma in any discipline; a background in healthcare administration is preferred.
• At least 1–2 years of administrative experience, ideally in a private specialist setting or healthcare setting.
• Familiarity with clinic management systems and insurance is an advantage.
• Strong interpersonal and communication skills with a patient-first, compassionate attitude.
• Highly organised, meticulous, and able to thrive in a fast-paced environment.

Why Join Us?
  
At Icon Cancer Centre, every role has a purpose- delivering care that truly makes a difference. Guided by a deeply patient-centred approach, our teams work together to create experiences that are compassionate, personalised, and supportive at every step of the journey.
  
Join a team where compassion meets expertise, and where your contributions - no matter your role - help shape moments that matter most to patients and their families. Here, you’ll be part of a collaborative, values-driven environment that champions continuous improvement, innovation, and genuine human connection in everything we do.
  
Be more than part of a workplace - be part of a mission to deliver exceptional care, every day.