Key Points

• Employment: 12-month contract, full-time
• Location: Icon Group South Brisbane Head Office.
• Who we’re looking for: IT professionals with minimum 3-years’ experience in relevant IT support roles.

  
At Icon, You Can
Icon Group is a leading integrated cancer care provider with a global reach across Australia, New Zealand, ASEAN, the United Kingdom and Germany.
  
We’re built on a simple mission - to deliver the best care possible, to as many people as possible, as close to home as possible. We bring together oncology, research, pharmacy and compounding to deliver truly integrated, end‑to‑end care for patients.
  
With more than 3,500 team members, over 55 cancer centres, 6 compounding facilities and operational support across 70+ pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.
  
For more information visit http://www.icongroup.global or follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group

About the Role
We’re looking for an experienced IT Support Engineer to join our Pharmacy Applications team; someone who enjoys problem‑solving and being the calm voice when dispensing systems decide not to dispense.
  
In this senior role, your primary focus will be supporting Icon Group’s pharmacy applications and systems. You’ll work closely with IT colleagues, as well as external vendors and partners, to manage incidents and service requests, ensuring they are handled in a timely, appropriate, and customer‑focused manner.
  
You’ll be the go-to escalation for pharmacy applications, taking ownership of more complex issues and seeing them through to resolution. Along the way, you’ll work closely with the IT Service Desk team, sharing knowledge and helping uplift frontline capability so issues can be resolved as early as possible.
  
And if day‑to‑day support allows, there’s room to stretch further. You’ll have the opportunity to participate in Pharmacy IT projects - delivering system enhancements, and continuous improvement initiatives across Icon’s Pharmacy business.
  
Key Responsibilities

• Support pharmacy applications and systems used across the Icon Group network.
• Respond to and resolve incidents and service requests in a timely and customer‑focused manner.
• Act as an escalation point for application issues, taking ownership through to resolution.
• Work independently while collaborating closely with the Pharmacy Applications and broader IT teams.
• Liaise with external vendors and partners to assist with troubleshooting and issue resolution.
• Communicate clearly with pharmacy sites, IT colleagues, and other stakeholders.
• Support and mentor the IT Service Desk team to improve frontline issue resolution.
• Maintain documentation and contribute to continuous improvement of support processes.
• Assist with pharmacy IT projects and system improvements when operational requirements allow.

  
About You
You’re a well‑rounded IT support professional who’s comfortable working autonomously while being part of a closely knit, collaborative remote team. You’re equally happy troubleshooting technical issues as you are talking things through with non‑technical users, and you adapt easily to changing priorities - whether that means jumping on a support issue, stepping in as an escalation point, helping a Service Desk colleague out, or getting involved in system improvements and project work when opportunities arise.
  
Essential requirements

• Australian working rights, valid for at least 12-months from date of employment.
• Minimum 3-years’ experience in relevant IT support roles

Desirable skills & experience

• Relevant experience in the healthcare industry.

Benefits You’ll Enjoy

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings.
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Fitness Passport Program: Gain unlimited access and great value across an extensive choice of fitness facilities.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave and Purchasable Annual Leave: Supporting you both personally and professionally.

  
To Apply
Please attach a resume and cover letter showing us why you’d love to join us, and what makes you a great fit for the role.
  
Visit https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people.

Pre-Employment Health Requirement
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.