IT Service Desk Team Leader

Icon is Australia’s largest and fastest growing integrated cancer care provider with an emerging presence in New Zealand, England, Singapore, and China. The Group brings together all aspects of care from day oncology to radiation oncology, chemotherapy compounding and pharmacy services for the benefit of patients. We are built on a strong but simple vision – to deliver the best care possible to as many people as possible, as close to home as possible.

Every role at Icon Group contributes to the delivery of compassionate, world class cancer care in Australia and beyond. The IT Service Desk Team Leader role exists to manage the day-to-day operations of our centralised IT Service Desk, located in our global head office in South Brisbane.  This permanent full-time role is critical to oversee and ensure the delivery of technology support services and operations so that end users can focus on what matters most – the provision of exceptional care to the community.

A key responsibility is to ensure the team is efficiently and effectively executing its operational deliverables, activities and tasks. There is also a strong focus on identifying, leading and driving continual improvement of all facets of the IT Service Desk service and operations.    This is a leadership role in an organisation with more than 3500 employees and with numerous standard and bespoke software solutions, so we require an individual who can hit the ground running, provide effective team management, and rapidly build relationships across the organisation.

What you'll bring:
  • Leadership experience in an IT Support environment with a proven ability to keep a team engaged and motivated – ideally health industry
  • Experience working in an ITIL-driven environment and working knowledge of ITIL processes and practices (particularly Incident and Service Request Management)
  • Relevant qualifications in IT or related field
  • Working knowledge of common IT hardware, software and applications used within a corporate environment
  • Passion and dedication for service with an ability to build and maintain relationships at all levels within an organisation
  • Exceptional interpersonal skills with a proactive and curious mindset
Here’s why our people choose us: 
Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here, regardless of your role, you’ll know your work is making a difference.
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
Opportunity, at Hand: We’re constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

A few of our benefits
  • Access to novated lease options via our partner RemServ: (Pay for personal car, rego, insurance, fuel & servicing with before tax earnings, potentially saving thousands!)
  • Lucrative company-wide Rewards Portal: Discounts & Cash-Back across Experiences, Travel, Dining & Shopping (For example, save 4-5% at Woolworths, 10% off!)
  • Employee Assistance Program: Confidential external counselling & support service. Talk about work, money, family and everything in between with extensively trained professionals.
  • Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
  • Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories
  • Access to paid parental leave and the ability to purchase additional annual leave  
We are a values-driven organisation and our leaders are strong believers in empowering people to thrive in their career through personal and professional growth and development. With an emphasis on the inclusivity of people from a diverse range of backgrounds, we build solid relationships through open communication. We are professionals at what we do but still embrace a fun and collaborative culture, always celebrating our achievements and milestones.

How to apply: If you are interested in joining our team, please apply now and attach a cover letter and resume to your application to show us what inspired you to apply for the role.

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