Labour Management Analyst - Icon Group, Pharmacy Division

About the role:
We're thrilled to announce that we have a very exciting full-time 12-month contracted opportunity for a Labour Management Analyst to join our pharmacy division.

In this role, you will be a vital part of our team, by supporting the delivery of our Pharmacy division’s Operational Excellence program of work, by optimising workforce efficiency and productivity within the Pharmacy division.

The primary focus of this position is to analyse, assess, and enhance labour utilisation, ensuring the effective allocation of resources while maintaining high-quality patient care standards.

This role can be performed on-site or remotely, so we are happy to consider applicants based anywhere in Australia.

Key Responsibilities:
  • Utilise advanced analytical tools to assess labour data, identify trends, and develop actionable insights for workforce management, improving decision-making, patient outcomes, and operational efficiency.
  • Analyse staffing patterns, patient volumes, and other metrics to recommend optimal staffing levels.
  • Develop reports and dashboards with Finance and People & Capability to drive business efficiency and standardisation.
  • Collaborate with stakeholders to forecast staffing needs, ensure Master Roster accuracy, and manage the Reliever Pool nationally.
  • Identify and reallocate excess or low levels of labour, manage excess leave and overtime, and support strategic workforce planning.
  • Ensure labour costs are within budget and align labour budgets with divisional goals, identifying opportunities for cost savings and efficiency improvements.
  • Work with the National Training team and People & Capability to provide training and support to Pharmacy leaders on effective labour management practices and improve leadership skills.

Why choose us?
Icon Group is a global healthcare provider with reach across Australia and into the UK, New Zealand, Singapore, Hong Kong and China. With more than 3500 employees, Icon Group’s global footprint includes cancer centres, specialist surgical centres, a health screening service, chemotherapy compounding facilities, dozens of pharmacies and the largest private cancer clinical trials program in Australia.

As a purpose-led organisation, we are committed to changing the dial on healthcare outcomes across Asia Pacific and beyond. Icon exists to deliver the best healthcare possible as close to home as possible for patients across the globe.

Our future success depends on the quality and commitment of our team, so we are devoted to empowering our people to thrive in their career through personal and professional growth and development. If you are looking for a dynamic and rewarding role that makes a difference in the lives of patients globally, this is the workplace for you!

Here’s why our people choose us:  
  • Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
  • Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
  • Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
  • Opportunity, at Hand: We’re continually innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

Who are we looking for?
We are seeking a passionate employee who meets the following key criteria for the role:
  • Proven experience in labour management analysis, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to collaborate across departments.
  • Detail-oriented with a focus on accuracy and precision in data analysis.
  • Proven time management skills, with demonstrated ability to prioritise workload to meet deadlines, and forward plan to ensure work and information is complete and commitments are fulfilled.
  • Experience in pharmacy management, preferably multi-site management to support understanding of labour management practices and challenges.
  • Deep understanding of the Australian healthcare industry.
  • Experience in interpreting and applying Enterprise Agreements, Awards, and employment law.
  • Strong analytical and quantitative skills, with proficiency in data analysis tools and software, including Microsoft Excel and PowerBI.
  • Bachelor’s degree in business, IT, healthcare management, or similar.
  • Pharmacy degree.

To apply:
Click ‘Apply Now’ and please remember to include a copy of your resume and a cover letter expressing why you’d love to join us, and what makes you a great fit for the role.

Here are a few of our benefits:  
  • Dedicated career-enhancing and industry-recognised pharmacy training courses
  • Competitive remuneration and structured professional development through our National Career Pathway
  • Valued rewards and recognition program 
  • Incredible discounts and cashback on hundreds of brands through our internal Ignite app 
  • Flexible work arrangements (where applicable), including hybrid work environment, compressed work weeks, varying start-finish times and so much more! 
  • Access to novated lease options via our partner RemServ
  • Access to paid parental leave for permanent employees
  • Resources and tools to help support and balance psychological and physical health  
  • Exciting international opportunities as part of Icon’s expansion 
  • Opportunity to apply for our internal Middleton Scholarship program, which is focused on empowering continued professional development 

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

COVID-19 Health Requirement
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs) including COVID-19. Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

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