Medical Secretary / Day Hospital Administrator - Icon Cancer Centre Chermside

Supportive Team, Compelling Role: 
Join our compassionate Administration Team in a role that mixes between secretarial support for our specialists, and medical administration duties across our day hospital.
  • Permanent Part-Time and Casual roles available, Weekday Shifts Only: Keep your weekends free!
  • Well Above Average Hourly Rate!
  • Chermside Medical Complex, 1/956 Gympie Road, Chermside QLD 4032
Who do we think would be the best fit for the role?
  • Experience: Any applicants with previous healthcare administration experience wanting to join an organisation that places patient-focus to the front.
Permanent Part-Time - 3 days/ week Monday, Tuesday and Wednesday working a 23 hour week.

Casual - availability Monday to Friday with the flexibility to scale hours up and down to match our patient volume and staffing requirements. Whilst we do our best to give you consistent shifts, the nature of this role means we sometimes will need you to work up to full-time hours and sometimes could potentially require no shifts at all.

Who are we? 
Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision – to deliver the best care possible, to as many people as possible, as close to home as possible. 
Here’s why our people choose us  
Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.  
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.  
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.  
Opportunity, at Hand: We’re constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

Learn more about our Chermside centre:
About the Role:
We have an opportunity for a Medical Secretary / Day Hospital Administrator to join the team Icon Cancer Centre team in Chermside. Reporting to the Administration Manager, you will be responsible for the delivery of administrative services for our specialists, to all patients, their carers', other external clients as well as your colleagues. We are looking at having someone join us on a part-time or casual basis with availability to work full weekday shifts within our operating hours of 7:30am – 7:30pm, Monday to Friday.

Key Responsibilities (Secretarial & Day Hospital Administration):
  • Welcoming patients, collecting and entering personal details, completing admissions paperwork with health fund checks
  • Scheduling/organising patient appointments, organise day lists for consultant
  • Prep consult rooms and paperwork for each clinical session
  • Ensures accurate collection of new patient information
  • Communicating clearly with patients and their families to ensure all patients are well informed of financial costs related to admissions 
  • Answering telephone calls and responding to enquiries
  • Communicate fee schedules and enter/process patient invoicing and billing (Private Health and Medicare)
  • Monitoring and assessing the administration care path of all patients
  • Oversee wait room and respond to patient queries
  • Discharge procedures and paperwork
  • Supporting Icon's WHS Officers and committees to effectively carry out their responsibilities
  • Ad-hoc administration/correspondence duties
About the person we're going to hire:
We are looking for an experienced Medical Administrator with outstanding customer service to join our team. We are looking for someone who is proactive, personable and enthusiastic about the role. If this sounds like you, we'd love to hear from you.
Skills & Experience:
  • Experience in a similar role in Day Oncology/Haematology, or similar in-patient settings would be highly advantageous.
  • Medical Specialist secretarial experience highly advantageous
  • Experience with Medicare, DVA and Private Health Insurance
  • Excellent organisational and time management skills
  • Ability to communicate with clarity both verbally (face-to-face and telephone) and written
  • Ability to use computer systems – competence required in Word and Excel
  • Delivery of excellent client service (to internal and/or external clients)
  • Possessing basic knowledge of medical terminology
A few of our benefits  
  • Access to novated lease options via our partner RemServ: e.g., Pay for personal car, rego, insurance, fuel & servicing with before tax earnings, potentially saving thousands!
  • Lucrative company-wide Rewards Portal: Discounts & Cash-Back across Experiences, Travel, Dining & Shopping (Save 4-5% at Woolworths, 10% of!)
  • Employee Assistance Program: Confidential external counselling & support service. Talk about work, money, family and everything in between with extensively trained professionals.
  • Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
  • Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories
Excited to join us?  
At Icon, build relationships that matter. Apply Now because At Icon, You Can.  
Visit to read the stories of our incredible people.  
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

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