About the Role
We’re looking for an experienced and motivated Retail Operations Lead to join our team at Slade Pharmacy Richmond.

This key leadership role is responsible for managing and leading all front of shop retail operations, including overseeing and training pharmacy assistants, driving customer service excellence, and ensuring efficient day to day retail performance.

You will play a hands-on role on the retail floor, supporting the team, engaging with customers, and ensuring that high quality pharmacy services are consistently delivered.

Working closely with the Retail Services Manager, you will also be responsible for stock management, merchandising, and ensuring the retail environment operates effectively and within budget.

Key Responsibilities:

• Lead and coordinate daily retail floor operations and supervise pharmacy assistants
• Lead, support and deliver training and development for pharmacy assistants
• Deliver exceptional customer service and support front of shop activities
• Manage stock control processes including ordering, inventory management and merchandising
• Monitor stock levels, promotions, and point of sale accuracy
• Support recruitment and performance management of retail team members
• Ensure compliance with policies, procedures, and regulatory requirements
• Maintain strong relationships with internal teams, customers, and suppliers
• Contribute to financial performance by managing budgets, KPIs, and cost-effective stock use

About You
You’re a confident and hands on retail leader who thrives in a fast paced pharmacy environment and enjoys supporting teams to deliver outstanding customer experiences.

Key Requirements:

• Demonstrated experience in a retail or community pharmacy environment
• Strong leadership and team supervision experience
• Excellent communication and interpersonal skills
• Proven ability to manage stock, inventory systems, and merchandising
• Strong organisational skills with the ability to prioritise and meet deadlines
• High attention to detail and commitment to customer service excellence
• Pharmacy IT systems experience and strong computer literacy

Desirable:

• Experience in a Retail Manager or similar leadership role
• Pharmacy Technician experience

About Us
Established as a family business in 1965, Slade Pharmacy is underpinned by 60 years’ of pharmacy experience. Slade delivers pharmacy services and best clinical practice through a hospital and oncology pharmacy governance framework. As part of Icon Group, Slade Pharmacy employs more than 1,100 pharmacists, technicians and support staff. Slade has more than 70 pharmacies across Australia and is dedicated to quality patient care delivered by an experienced team alongside longstanding partnerships with large private hospital groups. 

For more information visit https://sladepharmacy.com.au/ ;

Our Values:

• Purpose, at Pace – Expanding access to care with urgency and focus
• Impact, at Scale – Making a difference through our growing global reach
• Connection, at Heart – Building a supportive and talented team
• Opportunity, at Hand – Innovating and growing every day

Put simply, At Icon. You Can.

Visit https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people.

Why Choose Us?

• Hands-on training and support to grow your hospital pharmacy career
• Competitive remuneration and structured career pathways
• Rewards and recognition programs
• Discounts and cashback on hundreds of brands via our Ignite! app
• Novated lease options through RemServ
• Internal career opportunities across Icon Group

Ready to Apply?
Please attach your resume and cover letter, outlining your availability for Thursday and/or Saturday shifts, and tell us why you’d be a great fit for this dispensary-focused role.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from candidates of all backgrounds.

Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.