Application Support Engineer



  • Join our collaborative and supportive team
  • Growing organisation with challenging projects
  • Competitive remuneration
About the role:
We are seeking an Application Support Specialists to join our collaborative team on a full-time permanent basis. You will assist with the support of Icon Group applications and systems. Working closely with other members of the IT team, our vendors and partners, you will also be responsible for ensuring all sites are supported effectively and incidents are managed appropriately.
Part of the role will also involve mentoring and working with the IT Service Desk to ensure they have the appropriate level of skill to assist with frontline calls before they are escalated to the Enterprise Applications team.

Primary responsibilities:
  • ERP (Dynamics AX/D365), SharePoint, Power App maintenance and support, which includes evaluating and testing new patches and version upgrades, providing recommendations and developing suitable documentation
  • Vendor solution evaluation, implementation and support including integration and sociability testing
  • Proactively monitor system performance to ensure applications meet business requirements
  • Liaise with business owners to ensure the application continues to meet the goals and objectives of the business including the lifecycle management of the application, future integration and interoperability with current and future enterprise applications
  • Resolve business application issues with vendors and partners
  • Provide second/third level support in answering, logging, resolving, tracking, escalation and closing of Service Desk calls
What you'll bring:
  • 3- 5 years of experience in an Information Technology or related area
  • Tertiary IT qualifications or proven commercial experience within a similar position
  • Strong experience with Microsoft Server, Linux, Microsoft Azure and application frameworks.
  • Proven understanding of Microsoft SQL Server technologies
  • Experience in Microsoft SharePoint, PowerApps and scripting languages
  • Ability to build and maintain solid relationships with various stakeholders
  • Demonstrated ability to effectively and independently solve problems
  • Effective interpersonal and written and verbal communication skills
Benefits:
  • Valued rewards program for recognition of hard work
  • Competitive remuneration
  • Informative training and development programs
  • Professional guidance from highly-skilled leaders
About Icon Group:
Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. The Group is built on a strong but simple vision – to deliver the best care possible, to as many people as possible, as close to home as possible.
We bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally. This care is delivered by a strong, experienced and passionate multidisciplinary team with a common focus to deliver the best care possible.

Culture:
We are a values-driven organisation and our leaders are strong believers in empowering people to thrive in their career through personal and professional growth and development. With an emphasis on the inclusivity of people from a diverse range of backgrounds, we build solid relationships through open communication. We are professionals at what we do but still embrace a fun and collaborative culture, always celebrating our achievements and milestones.
  
How to apply:
If you are interested in joining our team, please apply now and attach a cover letter and resume to your application.
  
COVID Health Requirement
In submitting your application, you understand and acknowledge that a state government public health order, direction and/or regulation may be applicable to the workplace and/or role that you are applying for (“COVID Health Requirement”).   You acknowledge and agree to comply with any applicable COVID Health Requirement including, but not limited to, providing us with information regarding your COVID vaccination status upon our reasonable request.

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